How to add event parm1 and/or event parm2 to the message content in the sys_notification record?
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02-19-2025 10:10 AM - edited 02-19-2025 10:12 AM
Hi everyone,
I want to send notification whenever the assgined_to field value changes, to the previous as well as the current user.
I have written a BR which will trigger an event and when the event will be triggered a notification will be sent out to the event parm1 and event parm2.
In the message content I want to add/show the previous user as well as the current user. i was trying to reach event parm1/parm2 in the message content but it was not working.
Can we do this? or is there any other way to get the users in the notification message content?
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02-19-2025 09:31 PM
Can you share the BR? To see if something is missing over there.
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02-19-2025 09:42 PM
this link has solution, please enhance
Send email to previous Assigned to when Assigned to changes
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader