In the Chat box how to disable Virtual Agent Messages and allow customer to directly contact the agent using agent chat?
In the Chat box how to disable Virtual Agent Messages and allow customer to directly contact the agent using agent chat?
Forum Posts
Populate Service Contract and Entitlements on a Case form depending upon the Product
Populate Service Contract and Entitlements on a Case form if we have an entitlement with a product matching what was enter in the "Product" field.
Resolved! How to create a simple list widget for my requests
Hi Everybody. Hope you're doing well. I would like to know if you can help creating a simple list widget for my requestes. Thank you so much
company and account fields on 'cmn_location'
Hello everyone, While working on an enhancement, I needed to populate the account and company fields, on the 'cmn_location' table, with different values (different account types from customer_account table). After finishing writing my scripts to upda...
Can we monitor rejected Chat in ServiceNow
Can we monitor rejected Chat in ServiceNow?
Unable to Add Agents in Manager Workspace
Hi All, I am trying to add Shifts to agents using the new Workforce Optimization module using the manager workspace. I went to Manager Workspace -> Lists -> Schedule Plan. Created a Schedule . Then I went to Work Shift, Agent Tab and when clicking on...
AWA Shift Based Assignment
Hi All, I am planning to implement shift based assignment for CSM agents. I see that we have a Workforce Assignment Module to create shifts for customers and then have auto assignment rules to route cases wrt shifts. However I have the following ques...
ナレッジベースの削除
いつもお世話になっております。 ナレッジベースに関する疑問なのですが、ナレッジベースは削除できないものなのでしょうか。 誤って作成したナレッジベースが削除できずに困っております。 どなたかお知恵をお貸しいただけないでしょうか。
Wrong value for from field of email when I reply mail on Agent Workspace
When I reply a mail at a case on Agent Workspace, the mail failed to send.The error string said "Missing '<' " I checed the email and found the from field was wrong.The string of from field is like this: encorded email_user_label <email_user_label(no...
Resolved! Module navigation in ATF
Hi, In ATF i want to add a step like open specifications.list while using application navigator there r product specification, service specification modules but how to open whole specifications.list using ATF.
Multiple Views in Agent Workspace
Hello, I need to have 2 views on the same table in the agent workspace. Other than view rules how can I achieve? Why I am not looking for view rules? Because as per my requirement in workspace lists I have two different names but the table was the s...
How to enable Demand Management and Customer Service management in my instance(mycyient.service-now.com)
How to enable Demand Management and Customer Service management in my instance (mycyient.service-now.com) demand workbench and if any charge will be there for this ?
Resolved! How to hide portal footer for the group doesn't want to see.
Hi, I'd like to know how to hide portal footer for the group doesn't want to see.That footer shouldn't be displayed for that group. Could you give me some advise? Thank you.
Create new sla for catalog
Hi All, I want to create new sla for catalogs,please help how to create SLA. Regards, Naga
How to set existing form view in Agent Workspace?
Hello, Can we set the forms with existing views? If no I have to set the fields, section and related lists with same as existing view. Also client scripts should work as existing view. Regards, Mahesh.
