Users are entering resolution code and resolution notes into the fields and saving their case. They then click the close case and very intermittently the resolution notes are being cleared out resulting in the error that it needs to be filled in bef...
HI All, My issues was, I have created a survey for cases and put the trigger condition as well, once the case closed, opened user will get the survey. But the issue is, the same opened user did not get multiple surveys eg: Case CS000001 send ...
Getting error "New Unique index skipped: Requested columns (colulmn name) on table (customer_account) contain duplicate values. You must remove duplicate values and then try again." while trying to set field to Unique. I checked the column on that t...
Hi Team, How to glide through case table from current case record to check other case records if they have same account in account field and active escalation field is empty or not in those records and if active escalation field is empty in all cases...
I need to add radio buttons for below options how to do that? please help me on this. In request type for those 5 options I need to Update with radio buttons how can we do that? Regards, Meera.
Hello All, When few users including admins try to access the Contract details, their URL in the browser becomes too long beyond 10,000 characters and hence gives HTTP 400 error or a blank white screen. But this is only with a few users and not others...
Hi Team, How agent Capacity is calculated for Incident for the agents ?I could see Capacity is not decreasing even after resolving the assigned incidents to the agents. Please advise.Regards, Vignesh.
Hi All,I'm new to ServiceNow and I do not possess any knowledge of coding.I want to send an outbound REST message to Google Chat whenever a P1, P2, and P3 case is created. I have followed the document https://docs.servicenow.com/bundle/rome-serviceno...
This is the ui page which i have created , when we are clicking on search we are getting some data populated, In the same way if we click on print the whole html page with data should save in one of ServiceNow table and page should download in PDF...
I'm still learning the ropes with Service Portal, so I'm looking for a bit of help with this. I think it should be fairly simple. We need the Short Description and Description to show on a widget. Any help would be appreciated! Body HTML: <div ng-if=...
Hello Friends, We are using a CSM application and we are assignment cases to a Group : Support Desk and this group having role : sn_customerservice_agent. There are 16 members in the Group but some members are not able to view cases from backend an...
I want to add background color for label with grey color
Hi Team, When user is trying to send an email to servicenow, getting an error "Email ignored by 'Ignore sender' filter". I checked email filter is has condition to ignore if header contains "mailer-daemon" or "postmaster". Postmaster keyword was t...
Is there a way to add text to the agent workspace banner as shown below? It seems that the left side is reserve for the logo and the right side is reserve for the search bar. On the other hand, could I display a message or popup message each time ...
