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CSM Contacts to authenticate through corporate SSO

Hello, We are about to configure our CSM module so that our customers can as well log in using our company SSO, howver they will have emails that are not our company's, has someone done this and would like to point me to a material that describes how...

Lemajeur by Mega Expert
  • 2579 Views
  • 4 replies
  • 2 helpfuls

Reporting on "Additional Comments"

Hi all, Is there a way to report on the time duration between a case being opened (in this instance a Service Request) and the first "human" (not automated) response back to the customer?   We use "Additional Comments" to send this "human" comms to a...

Craig F by Kilo Contributor
  • 1085 Views
  • 3 replies
  • 1 helpfuls

CSM users for Employee Center

I have a CSM portal users where I want to give them access to Employee center. Will that be allowed with out additional licensing? I also want to make few pages in employee center accessible to public (unauthenticated access).   Thanks,Raj

Raj56 by Kilo Guru
  • 1120 Views
  • 1 replies
  • 0 helpfuls

Resolved! Resource Plans / Time Cards Error

It was brought to my attention that the time tracked against a project in ServiceNow did not match the actual time worked. Below are screen shots and an example to be reviewed.  The project is PRJ0044828. The resource plan RPLN0007272 was set for 11/...

If task has attachments

I have a True/false field "u_attachment" on sn_customerservice_task table to show if the task contains attachments. Below Business rule was created to set the checkbox, on insert it is working correctly when attaching attachments to the case task, ho...

Nishant16 by Tera Expert
  • 837 Views
  • 3 replies
  • 0 helpfuls

Why can't a user login to now support

Trying to grant access to Now SupportUser is activeUser is unlockedUser has email and passwordUser is in ServiceNow MGMTUser updated passwordNot sure what else I need to do provide access

Bryce5 by Tera Contributor
  • 706 Views
  • 1 replies
  • 0 helpfuls

Where can I edit the My list filter widget?

Hello I am trying to edit this my list filter below on the CSM portal so I can add "My Incidents", "My Change Requests", etc. also to map it to the case table on the side. How do I do that?

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Resolved! Difference between CSM Configurable Workspace and CSM Agent Workspace?

Hi Experts, Could someone provide the below information: 1) Difference between "CSM Configurable Workspace"  and "CSM Agent Workspace type"? 2) How to check the workspace type I am using? I mean is it agent workspace or Configurable workspace? 3) Is ...

kumaraj by Kilo Sage
  • 8862 Views
  • 5 replies
  • 21 helpfuls