How to add help text to fields in records shown in agent workspace

[Vaishnavi38]

Hi,

I have requirement to show help text on each field of a incident record in agent workspace.

I achieved this in native ui where I have added help text to each field. But same has to be done on Agent workspace.

Please help.

Thanks in advance

[Musab Rasheed]

Hi Vaishnavi,

Not possible to do only for Agent workspace, changes will be applied across all scope. Mark my answer as correct if that helps.

Regards

[Vaishnavi38]

Thanks, Musab.

I have already done for the fields in native ui. So if I open a record in native ui and put my cursor over any fields , I am getting a help text.

The same record , I am opening in Agent workspace and not finding the same functionality there.

[Musab Rasheed · Accepted solution]

Hi Vaishnavi,

It's not supported in agent workspace, go through below thread. Mark my answer as correct so that it will help others.

https://community.servicenow.com/community?id=community_question&sys_id=b9f1f1d8db02a4503daa1ea66896193c

Regards

[Community Alums]

Hi,

I don't think Tooltip/Hints works for table fields in the workspace, But I do know there's a table called sys_declarative_action_assignment where we define all the UI components related to workspace and define Tooltip for the components in the workspace.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep