I have created a new Yes/No field on the Account record of customer service application. When the Customer is shown on any of the following records (usually in Company field then a client script similar to highlight VIP Caller) will show an icon next to the customer name
For incidents, change_requests, problem if any of the following reference an Account that has the custom field =Yes, then an icon should be displayed next to the field:
service_offering.company
cmdb_ci.company
