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How to add "Description" field to a case in CSM Portal.

Blessy2
Tera Contributor

‎02-18-2022 04:42 AM

Hi,

Our requirement is to show the description for the cases in the CSM Portal

find_real_file.png

Solution implemented : In the ticket Configuration form modified Show 'Description' field and set value 'When no variables'. But this Solution is working for only few cases no matter how long or short the description is !! For other cases the description is not at all shown.

Below images are after implementing the solution.

Image 1 - description shown

find_real_file.png

 

Image 2 - description not shown

find_real_file.png

Can anybody help me in understanding why this is working only for few cases. 

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Saurav11
Kilo Patron
Kilo Patron

‎02-18-2022 04:49 AM

Hello,

Please check the below thread for the answer:-

https://community.servicenow.com/community?id=community_question&sys_id=8592cfbbdbb7e45014d6fb243996190b

Please mark answer correct/helpful based on Impact.

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