How to add "Requested for" field in the Record Information section (Workspace - Yokohama release)

[safa biskrane]

Hello Community,

I’m working on Service Operations Workspace in the Yokohama release.
In the Record Information panel, I currently see blocks like SLAs and timings, Caller, and Assigned to.

What I would like to do is add a "Requested for" field right below the Caller block in this section.

So far, I haven’t found clear documentation or examples on how to extend the Record Information area in Workspace for this version. I tried searching in KBs and the docs, but most examples are either for newer releases or don’t show how to place a custom field in that exact section.

Could someone guide me on:

• The right approach to expose a new field (e.g. Requested for) in the Record Information component in UI Builder for Yokohama?

• Whether this is possible through configuration (UI Builder, page layout) only, or if it requires customization (custom component / extension)?

• Any best practices to follow to make sure it stays upgrade-safe?

Thanks a lot for your help!

[Ankur Bawiskar]

@safa biskrane 

you might have to duplicate that Record Information and then make changes

check this

Service Operations Workspace - Configuration 

check this as well

from Service operation work space i have to remove price from the record information for request 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[safa biskrane]

@Ankur Bawiskar 

That’s all I can see in Service Operations Workspace.

[Ankur Bawiskar]

@safa biskrane 

As informed and shared in the links which I mentioned above, it will involve heavy customizations.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[kaushal_snow]

Hi @safa biskrane ,

Please use UI Builder. and within the UI Builder, locate the Record Information component. To add the Requested for field, you may need to customize the component layout or utilize a custom widget that includes this field.....

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