How to add reference number in survey page

[Roopa11]

Hi Team,

we enabled OOO survey but ref number missing in info message.

How to add that

Thanks

Roopa

[Sumanth16]

Hi @Roopa11 ,

You can get it through through the "trigger_id" field. Here is an example of a notification we use that runs off the Assessment Instance table:

Please refer below thread:

https://www.servicenow.com/community/developer-forum/how-can-i-add-incident-number-short-desc-and-ci...

https://www.servicenow.com/community/developer-forum/how-do-i-add-an-incident-number-and-short-descr...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Harsh Vardhan]

Hi @Roopa11  I did something in the past , please have a look on below article, if you need to explicitly add it through script. 

https://www.servicenow.com/community/in-other-news/update-incident-number-and-other-incident-informa... 

Just confirming, It does not show number for different table ? or the issue is happening with one table record ?

Thanks,

Harsh

[Roopa11]

Hi Harsh,

It is not showing number for any table.

We have another instance(separate for CSM ) where in info message its showing ref ticket, so I m suspecting some OOB setting missing in this instance but unable to figure it out 😞

Thanks

Roopa

[Harsh Vardhan]

@Roopa11  How is the survey triggering ?  what is the trigger condition and table ? This survey is specific to CSM module ?