How to add reference number in survey page

[Roopa11]

Hi Team,

we enabled OOO survey but ref number missing in info message.

How to add that

Thanks

Roopa

[Roopa11]

Survey triggering once ticket (Incident and RITM table ) closed and for particular assignment group

Survey where its not showing ref number is for ITSM modules.

Survey where its showing ref number is for CSM modules

Thanks

Roopa

[Harsh Vardhan · Accepted solution]

@Roopa11  Can you please double check assessment instance record, are you seeing record number in "Trigger Id" Column ? if it is coming then it should show in your info message. 

[Roopa11]

Yes Harsh,

Trigger ID column value missing.

In CSM instance its populating  Trigger ID column value and info message has number.

[Roopa11]

Got it 🙂 Trigger ID display value should be true in dictionary .

Thanks Harsh for guiding me 

[swathisarang98]

Hi @Roopa11 ,

You can refer below article user has tried something similar to what you are trying to achieve,

https://www.servicenow.com/community/developer-forum/show-task-information-within-survey-page/m-p/17... 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang