How to assign default group if assignment rule condition fails

[Kush Sharma]

Guys - I have a query regarding AWA in CSM.

Query - How to set default assignment group to case if assignment rule conditions doesn't match.

Please help

[Sandeep Rajput]

@Kush Sharma Create an assignment rule with the highest order (10000) and it should set a default assignment group.  This way you will always have a value in your assignment group field if all other assignment rule condition fails. 

[Sandeep Rajput]

@Kush Sharma Please mark the response an accepted solution if it addressed your question.

[Ankur Bawiskar]

@Kush Sharma 

Create a before insert BR on that table with proper condition and set order as 10000 and set the assignment group

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Kush Sharma 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.