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Exhausted Semaphores- Error 429

Hi, We have our SNOW instance integrated with AWS. When we receive a payload from AWS, using Scripted Rest API,we receive it in SNOW and transform it to our available table. Recently, we received the error 429(exhausted semaphores for API_INT ) causi...

poonam_modi by Tera Contributor
  • 1429 Views
  • 3 replies
  • 0 helpfuls

Resolved! Why is that we have 2 different tables for Consumer and Customer?

We have a case where a user who is sometime a Consumer and sometimes he acts as the customer. Can i use only the customer forms or is there a need to use the consumer tables too. If i go ahead and using on the Customer table what is that i will miss ...

Community Alums by Community Alums  
  • 4951 Views
  • 4 replies
  • 12 helpfuls

User vs Contact

What is the impact of making all "sys_users"  "contacts"

RSanders by Kilo Explorer
  • 4008 Views
  • 5 replies
  • 8 helpfuls

Download or Export Reports from Service Portal

I am using the reporting widget in our Service Portal to display several reports. I'd like to enable the ability to download or export these reports to PDF/PNG. Is there a way to do this with the OOTB widget?

Andy Haupt by Kilo Explorer
  • 1664 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to hide Annotation Line on Form load.

Hi All, I wanted to hide the Annotation(Line separator) for some specific condition. I have written the below code in UI policy, but still getting the Line: In Execute if true: function onCondition() { my_annotation.style.display = 'block'; } The o...

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Resolved! Copy comments between Incident and Case

Hi Why: We want all customer interaction to happen through the related Case record.How: Business Rule on both the Incident and Case table (also tried on the task table, with same issue).Issue: The code works, but since it is generating a loop on the ...

Resolved! How do I change/update the Agent Workspace Tab text?

We would like to update the text content displayed in the tab of a case opened in Agent Workspace to show a more defining string. In the attached image, all tabs relating to cases show their Case Number, we want to customize this with another field. ...

Wesley17 by Tera Expert
  • 1916 Views
  • 2 replies
  • 3 helpfuls

SLA on case and incident

Hi, I have a question regarding SLAs, and working on cases and incidents. We want to use CSM with ITSM, but are not sure how to handle SLAs when an incident gets created from a case.  Let's say we have a resolution SLA of 4 hours. This is attached to...

Hans Peter by Tera Contributor
  • 2344 Views
  • 3 replies
  • 4 helpfuls

How to make our Knowledge Articles searchable in Google?

We recently moved to ServiceNow and use the Customer Service Management application. We use the Customer Service Knowledge base to publish Knowledge Articles to the web. If we provide the URL to our customers, they are able to access the Knowledge Ar...