How to associate request to case management

[lucky6]

When a request is created for particular catalog item then case should create and whenever the changes happened in case that should be captured in request ritm comments.

How to achieve this..

Thanks in advance..

[SumanthDosapati]

Feel free to reach out if you have further questions or else you can mark an answer as correct and helpful to close the thread so that it benefits future visitors also.

Regards,
Sumanth

[Mark Manders]

Write an after BR on the case on changes of the fields you want captured and write those changes to the comments of the related RITM (or create a flow, which is visually better to understand).

If my answer helped you in any way, please then mark it as helpful.

Mark