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Forum Posts
Resolved! How to make CSM agent workspace responsive for different size browsers and monitors?
Hi, I'm configuring CSM agent workspace for customer. For some reason the workspace I'v created is not responsive. Meaning the page won't dynamically scale to different sized browsers and monitors. Also any configuring options under components are mi...
Resolved! Configurable agent workspace translate errors in filtering. How to turn translations off?
Hi, I'm implementing CSM configurable workspace for customer. When customer changes language to Finnish, other translations are kinda good by OOB, but in filters (for example if I filter cases in workspace) there's language mixed with english and fin...
alert message is triggering twice and not clearing the value second time in the workspace
Hi Team,I have a requirement where the sample size is a string field and It should take only positive numbers. I am using the onChange client script for the 'sample size' field. If I use negative numbers or alphabets or alphanumeric then the error me...
Passing Catalog Variables in to a record producer task
Good Morning All, First I would like to say thank you to whoever replies to this post. I apricate your suggestions.Ok so I have extended out the sc_task table (for security purposes) and created a catalog item(record producer). i then cre...
Getting Error on CSM portal
Hello Community!We are getting below error in the CSM portal.Error : Part of the query on sn_customerservice_case has been ignored because of insufficient access for 'query_range' operation on sn_customerservice_case.opened_by error.Can anyone guide ...
Resolved! Propose Major Case option is not visible on case form of Customer Service Management
Hi Team , I am not able to find option 'Propose Major Case' in context menu of Case form (Customer Service Management).Tried in New ,Open state of Case.Is there any way so that I can able to see this option
Need help to update csm property on PDI
I want to test the CSM property - csm_auto_account_domain_generation, behavior.But can't update on PDI as this restricted to maint.PDI - dev181402kindly help/guide me to set this to true.
Resolved! hi all
Incident’s Category = Savills Applications & Subcategory = Valuation Cube shows L2 support buttonAction:• Lock the ‘Assignment group’ and ‘Assigned to’ fields (read only)• Add a ‘L2 Support’ button in the incident page incident• When users click the ...
CSM Simulator Task - Special Handling Notes Simulator Task
ABC Corp would like to make sure that their Customer Service Agents are aware of special conditions regarding their products and customers. They would like to use Special Handling Notes so agents must acknowledge any important notes about the custom...
What is timeline on Case form and how to configure/modify the existing one?
Hi All,1. Can anyone help me about Timeline in Case form, what it will do. If we want to modify the blue dots color which I highlighted in snip, where exactly I need to modify.2. What is 3 minutes with agent and 3 hours with customer.Regards,Pavan.
Close interaction tab on submission of a request
Hi Folks, I have a custom workspace in which if we click a button it will open a record producer within the workspace. Requirement is to close the workspace tab after submission of the request.Screenshots below. on click of submit particular tab in ...
Query of modification of currency choice dropdown for currency field
Hi Team. Have a query on freezing/ currency choice dropdown modification on currency type fields.Have a currency field in a table where I want to show "code" as dropdown instead of "symbol" as a choice dropdown for that field.So, as I searched extens...
How to hide record information cards
Hello. I am using a translator, so sorry if it is difficult to understand.I have a question about the record information in the configurable workspace.I have this set up in the UX Ribbon configuration module, but the user card is displayed. Please ...
