Hi everyone, We're looking for Customer Service Management (CSM) purchasing decision makers and/or technical decision makers to complete our Product Research Survey. The insights from this survey are critical in shaping the development of our pro...
I'm trying to attach 100-200 attachments to a record from my desktop. However, after selecting the attachments, I need to click 'Upload' those many number of times in the modal that pops up. How can I solve for this? Seems pretty redundant.
we have set the glide.xlsx.export.limit property to 100,000 to restrict any random user from exporting more than this limit while using r-click export in a servicenow list.but there are a few individuals in my organization who have a legitimate reaso...
Hi all,Whenever I am creating a case from record producer after submitting the form then the category field value is not capturing in the CSM Workspace. But it is capturing in the case form. But whenever we are creating a case directly from case form...
Hi all,how do you handle conversation history in outbound emails? We are using both, comments and emails. Some customers would like to see the full conversation history from a case. Meaning that we need to show comments and emails in chronological o...
Hi Team, I have written the below part of script include which I am calling via OnChange Client Script and GlideAjax.Here type is 10 means we want to add all the accounts w if (type == 10) { var add = new GlideRecord('custom...
Hi All, I am facing a issue in CSM/FSM workspace case's work notes/comments. In which whenever I am tagging someone using "@" and their email ID it is redirecting it to some one else but when I am tagging using the user's name it is working fine. for...
We have translated the catalog item through localization through which it is was not captured in update set so we move xml file to test instance but after moving xml no translation is reflecting on catalog form. Is there any other way to move the tra...
Need to display a alert or info message on change request when a record is newly created and also when an existing record is opened for the first time by any user. If anyone has encountered similar scenario, please share your insights. Thank you in A...
Hello ServiceNow Community, I'm facing an issue every time I open "Application Manager." The following message is being displayed: com.glide.sys.TransactionCancelledException: Transaction cancelled: maximum execution time exceeded Do you have any id...
1 ) What is the use of Responsilibity access configuration and responsibility definition in CSM ? 2) Can we provide read/write/create access to users for some entities (for example Case) via Responsilibity access configuration? 3) Once the user is g...
How to convert this start date time format "20241226T000000" into "2024-12-26 00:00:00". this format as i need to compare this to current planned start time. Could you please help me out over this.
Sometimes a salesman and an agent have to cooperate with each other to solve the case for a consumer.What is the typical way to make the sales can be notified and can check the progress of a case.Thank you!
I have used the below attached code for action item in servicenow , used the code provided by https://www.servicenow.com/community/sam-blog/how-to-perform-asset-audits-by-asset-tag-and-or-serial-number/ba-p/2283735But on the mobile agent app i am not...
We have been using ServiceNow for some time (almost a year) and we have huge difficulties to get our articles indexed in google This hurts our business since it depends on having articles findable in Google. Can somebody share their experiences with ...