How to Configure a separate workspace for a scoped application without App Engine Studio
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08-19-2024 08:16 AM
We have a live CSM implementation that uses the CSM/FSM configurable workspace. I have been tasked with creating a new case type in a scoped application that will have a separate workspace experience.
I have configured the new case type and created the scoped application. How do a create a separate CSM workspace for that new app? I do not want to inadvertently change the experience for our current agents.
Thanks in advance.
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