How to configure the Inactivity notification for problem record

[Research]

How to configure the Inactivity notification for problem record

I have created Inactivity event
and Notification on problem 
under who will receive - Assignment group of problem is working expected
I also want to send the same notification to the associated problem task analysts 

Thanks 

[Ankur Bawiskar]

@Research 

this article explains it well

How Inactivity Monitor works? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Medi C]

Hi @Research,

Are you using an event based notification? if so:

• Ensure "Event parm 1 contains recipient" is checked on your notification
• Use the following script to gather the Problem task analyst:

var recipients = [];

    // Get all associated Problem Tasks
    var pt = new GlideRecord('problem_task');
    pt.addQuery('problem_id', grProblem.sys_id); //Use your Problem Sys ID
    pt.query();

    while (pt.next()) {
        if (pt.assigned_to) {
            recipients.push(pt.assigned_to.toString());
        }
    }

    gs.eventQueue('problem.inactivity', grProblem, recipients)​

[Research]

Hi @Medi C 
Some where I am missing step please guide me
when to send
Event is fired 

I selected "Event parm 1 contains recipient"

Email script

No luck please guide me
Thanks

[VIJAY YACHAM1]

Hello @Research, 

Please try to implement below solution if it works:

Since "Who will receive" in the Notification doesn't directly let you reference related task users in a list, you can use a Notification Script to add them.

🔹 Steps:

1. Open your Notification

   • Go to System Notification > Email > Notifications

   • Open the notification tied to your inactivity event on the Problem table.

2. Scroll to the "Who will receive" section

   • Leave the Assignment group entry as-is.

   • Click New to add a new recipient type.

     • Type: Script

     • This lets you add recipients via Glide scripting.

3. Add the script below to gather "Assigned to" users from all related Problem Tasks:

javascript

CopyEdit

(function execute(inputs, outputs) { var recipients = []; var taskGr = new GlideRecord('problem_task'); taskGr.addQuery('problem_id', current.sys_id); taskGr.addNotNullQuery('assigned_to'); taskGr.query(); while (taskGr.next()) { var user = taskGr.assigned_to; if (user && !recipients.includes(user.toString())) { recipients.push(user.toString()); } } outputs.recipients = recipients; })(inputs, outputs);

• This script loops through all Problem Tasks linked to the current Problem, collects all unique assigned_to values, and adds them to the notification recipients.

1. Save the notification

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If this is useful, accept my solution and like which helps alot.