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11-16-2023 12:14 AM
Hi
Can any one guide me how we caonfigure the Task as incident
we have OOB task which available in Inicident Related list
There is a option to click NEW button
its routing to new Case task once we click on it.(Instead of casetask it should create incident)
In incident table I want to log Task ticket (which is incident).
From incident task is creating as casetask it should be Task incident.
Kindly guide me with steps.
Thanks.
Solved! Go to Solution.
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11-16-2023 01:37 AM
Hi,
In Related list, move the "Incident Task - Incident" and "Incident Task - Parent" to selected. It will create a tasks for incidents as shown below:
Hope you got the solution.
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11-16-2023 01:37 AM
Hi,
In Related list, move the "Incident Task - Incident" and "Incident Task - Parent" to selected. It will create a tasks for incidents as shown below:
Hope you got the solution.
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11-19-2023 09:44 AM
Hi @pooja_m Thankyou for solution can you guide me same for request table as well like in request Task request shoukd be created.
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11-16-2023 11:14 PM
Hi, If you are expecting OOB scenario then related list is the option to bring the task and allow to create a new task from the appropriate table.
Suresh.
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11-19-2023 09:45 AM
Hi @ersureshbe Yes OOB is ok can you guide same for request table please
Thanks.