work Management category is not visible to end users if there are no active cat

How to ensure workstation Management category is not visible to end users if there are no active catalogue. in service portal'

How to change community event form?

I would like to change the display content of the event form introduced by the community plugin. How should I implement it?To be specific, I want to remove the columns displayed in the default form and insert custom columns.

How can I modify the list view on the portal?

I have a portal page related to CSM, and on that page, there are some list views. I would like to include a new field in the portal's list view and also format one of the existing fields on the portal list view. How can I accomplish this?

Define a relationship to a secondary table

In CSM/FSM Configurable Workspace we have a UI action for a case that creates a request (REQ). The request may have one or more requested items (RITMs) associated with it.  When when the request is created, the case is the parent, so it is easy to di...

Star Rating

Hi, Please help me with this: In Customer Service Portal the customer must be able to give a star rating for the user once the task has been completed. Also the star rating must have a average calculation as different customers will give different st...

I need to make custome fields visible on CSM portal when user is viewing his case

Hi  actually i have  issue with CSM portal where i need to make custome fields visible to the user when a user clicks on view my cases but the thing is i configured ticket configuration to make all those custome fields availble from case record when ...

On Time worked field, I would like to block the seconds, How to do this??

I need to make custome fields visible on CSM portal when user is viewing his case

Hi  actually i have  issue with CSM portal where i need to make custome fields visible to the user when a user clicks on view my cases but the thing is i configured ticket configuration to make all those custome fields availble from case record when ...

ServiceNow custom widgets related

How can we add custom widgets to the 'sn_customerservice_case' page to show insights? Is it possible to add widgets to the 'sn_customerservice_case' page? If it is possible, please add the steps.

View csm entitlements in knowledge base

In the CSM Fundamentals course, there is a diagram that shows a contact can use the knowledge base to review entitlements, but when I logon as a contact and go to Knowledge, I do not see any entitlements. I can only see articles. Is there something t...

Configure OAuth authentication for Docebo

I am trying to configure OAuth authentication for Docebo using ServiceNow. I am using OpenID connect for the authentication for that I need issuer URL and metadata URL but not able to find any useful API's related to it. Could you please let us know ...

ACL creation on sys_created_on

We have a requirement to add the "Date Created" field as one of the columns when a customer clicks on All Cases vis the CSM portal. I thought this would just be a view so I added it however this does not work and it looks like they do not have access...

calculate duration on the past 3 years cases

Hi all, I am writing a fix script to Calulate Duration on the past 3 years case records.Duration should calculate the difference between the opened date and resolved date. This script does not seems to be working and cant see any errors thrown.Can an...

i want to add custome fields in casec form on csm portal when a contact views his case

Hi  actually i have  issue with CSM portal where i need to make custome fields visible to the user when a user clicks on view my cases but the thing is i configured ticket configuration to make all those custome fields availble from case record when ...