I have followed the steps mentioned in below servicenow documentation to add an icon to next to a reference field in the configurable workspace view, the icon has appeared well but I have also configured an action to the icon upon clicking it, I am h...
Hi Team, I have referred all the communites but not able to solve the problem.Below is my Script Include screenshot: If you see below statement is printing proper values in the log:gs.info('Account1 is:' + account.name); gs.info('Account1 is:' + ac...
How to use Predictive Intelligence for case management
Our agents need to log a service request for a user. When the agent pushes the button creat request the service catalog opens. The issue is that the agent not only sees the requesitems where the user is entiteld for but also his own requests. this is...
Hi @Sohail Khilji , In workspace, there is a field which contains five dropdown values, when I select 1st value, then it should show the UI action button. If the user select 2nd value. then it shouldn't show the UI action button.How to execute this f...
Can some please help me write a BR so that an alert (pop up message) is displayed when ever an update is made to a case from a specific contact, I hav tried the following but it's not working? (function executeRule(current, previous /*null when async...
This is an access control question: Is it possible to make contacts 'watchers' for cases raised under different accounts (not the account they are associated to)- so they are only able to view cases either under their account or cases they are added ...
Customers who are assigned a 'sn_customerservice.customer_admin' role were previously able to see all cases raised under their account- since a recent update on ServiceNow- customers are no longer able to see all cases. Any help to get this working ...
Hi.I want to search the extension source table that a column has.How can I do?Ex: Configuration Item [cmdb_ci] has asset column from Base Configuration Item [cmdb].But I can't find it in Dictionary or Field Labels.
Hi Team,I am creating the Standard change request through the Request item table using UI action (create Standard Change) Once the user clicks the standard change menu, it goes to the catalog item form. The user selects one item from the list, it goe...
I have a question about the Catalog item relationship configuration shown in the attached picture (also link below). I found relationship in the Service model table called Catalog Item -> Model ID, but that relationship is one to one, what if I would...
Hi Everyone, hope you are doing well, we are currently having an Issue trying to move a customer order State from Cancelation In Progress to Cancelled. Basically, once we click the "Cancel Order" UI action the Order moves to Assessing Cancellation St...
I have configured provider notification. Its coming into logs in notification but did not get in bell icon/notification icon
Hello Everyone, I am facing an issue in CSM/FSM config workspace.I will explain you the issue in detail. 1: On the CSM/FSM config workspace when creating an interaction i have an option to create request using UI Button.2: When clicked on Create Requ...
I have a requirement to add different case types on the homepage widgets on the Agent Work space. How can we change the default filters for these widgets. I know we can edit the filter through "Advanced View" for personal usage. How can we edit the ...
