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Resolved! Combining Columns on Report Multi-Level Pivot Table

 I have created the report pictured below. I need it be in the Multi-Level Pivot Table type and show the number of changes open grouped by month. Right now I am only able to group the changes by the Opened date. I have looked at other resources onlin...

cboyd12 by Tera Contributor
  • 1517 Views
  • 2 replies
  • 1 helpfuls

whatsapp integration with flow designer

i am working on  an integration with whatsapp , when an incident will be updated then a whatsapp messge will  be triggerd to assigned to mobile number , for that i am using meta for developers whatsapp api , i have created a flow designer with rest s...

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bala_1312 by Tera Contributor
  • 327 Views
  • 1 replies
  • 0 helpfuls

Scrum project setup in Servicenow

Hi everyone,I think I chose the wrong location to post as I could not find a location related to project management.I am a complete beginner in SNOW. My company is switching from Jira to SNOW. The IT department gave me access(scrum.admin) to the comp...

Ben_Wade by Tera Contributor
  • 1440 Views
  • 2 replies
  • 0 helpfuls

CSM Query Rules

Hello, does anyone use CSM Query rules? I am trying to use them and maybe I am doing something wrong. I want for sn_customerservice_agent role , to see only cases that re assigned to him(dynamically)First of all, property ‘sn_cs_queryrules.use_query_...

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Sentiment analysis - Customer Service Management (CSM)

Hello folks, Have you ever wondered about knowing the mood of the customer that you are communicating with, that can be possible through the sentiment Analysis of task intelligence in customer service management.What is Sentiment analysis?->Sentiment...

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Resolved! version upgrade

Hi Folks, How to upgrade a version in ServiceNow and what requirements there are?

Mustafeez by Tera Contributor
  • 504 Views
  • 4 replies
  • 1 helpfuls

Requesting about Now Assist

Hi All,   I am new to this ServiceNow and want to know few things about Now Assist, Is Now Assist available for Utah version?If yes which version, should I use and how to use it? Can we create a chatbot using Now Assist? Is there any resource related...

KB - Report

Hi, Please, how can I create a report that show a specific Knowledge (KB) which does not have translated articles related to it Tks a lot

Scripting question

How can this issue be resolved if I choose caller "Sean Bonnet" and assignment group "CAB Approval" such that "Sean Bonnet" is not shown in the assign to field?

Mustafeez by Tera Contributor
  • 274 Views
  • 1 replies
  • 0 helpfuls