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11-16-2023 12:14 AM
Hi
Can any one guide me how we caonfigure the Task as incident
we have OOB task which available in Inicident Related list
There is a option to click NEW button
its routing to new Case task once we click on it.(Instead of casetask it should create incident)
In incident table I want to log Task ticket (which is incident).
From incident task is creating as casetask it should be Task incident.
Kindly guide me with steps.
Thanks.
Solved! Go to Solution.
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11-16-2023 01:37 AM
Hi,
In Related list, move the "Incident Task - Incident" and "Incident Task - Parent" to selected. It will create a tasks for incidents as shown below:
Hope you got the solution.
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11-20-2023 08:27 AM
Hi, goto that records. In left corner, press 3 line button and select related list option. New popup shall open and select the appropriate value and see the result as tab format.
Suresh.