How to create a task Incident from incident

Research
Tera Guru

Hi 
Can any one guide me how we caonfigure the Task as incident 
we have OOB task which available in Inicident Related list
There is a option to click NEW button

its routing to new Case task once we click on it.(Instead of casetask it should create incident)

 

In incident table I want to log Task ticket (which is incident).

 

Research_0-1700122416087.png

From incident task is creating as casetask it should be Task incident.


Kindly guide me with steps.


Thanks.

 

1 ACCEPTED SOLUTION

pooja_m
Mega Guru

Hi,

 

In Related list, move the "Incident Task - Incident" and "Incident Task - Parent" to selected. It will create a tasks for incidents as shown below:

pooja_m_1-1700127305774.png

 

pooja_m_2-1700127391267.png

 

Hope you got the solution.

 

 

View solution in original post

5 REPLIES 5

Hi, goto that records. In left corner, press 3 line button and select related list option. New popup shall open and select the appropriate value and see the result as tab format.

Regards,
Suresh.