How to create cancel request button on the service portal?

[shahida1]

I need to add cancel request button on the portal so that when a user click on it, it cancels the REQ Item and go to cancelled state. Can someone help me with code?

Thanks in advance

[Ankur Bawiskar]

Hi,

check these links

Cancel request from Service Portal

How can I add a Cancel button on Service Portal ?

Allow Users to Cancel their INC or RITM/REQ in Service Portal

Regards
Ankur

[shahida1]

Hi Ankur,

I have followed the above link,now i could see cancel request button on portal,but when i click on it,it is not working.

Body HTML template

<div class="panel panel-default">

 <div class="panel-heading">Actions</div>

 <div class="panel-body">

 <button type="button" name="cancel" class="btn btn-primary btn-question" ng-click="c.cancel()">Cancel Request</button>

 </div>

Server side

(function() {



 data.showNoAction = true;


 data.showResolve = false;


 data.showReopen = false;


 data.showCancel = false;


 data.showClose = false;



 // Get table & sys_id


 data.table = input.table || $sp.getParameter("table");


 data.sys_id = input.sys_id || $sp.getParameter("sys_id");



 // Valid GlideRecord


 var gr = new GlideRecord(data.table);


 if (!gr.isValid())


 return;



 // Valid sys_id


 if (!gr.get(data.sys_id))


 return;



 var closed = IncidentState.CLOSED;


 var canceled = IncidentState.CANCELED;


 var resolved = IncidentState.RESOLVED;


 var newState = IncidentState.NEW;


 var on_hold = IncidentState.ON_HOLD;


 var awaiting_caller = IncidentReason.AWAITING_CALLER;


 var active = gr.active;


 var state = gr.getValue('state');


 var reason = gr.getValue('hold_reason');



 if (state == resolved) {


 data.showReopen = true;


 data.showClose = true;


 data.showNoAction = false;


 }



 if (state == newState || state == on_hold && reason == awaiting_caller) {


 data.showResolve = true;


 data.showCancel = true;


 data.showNoAction = false;


 }



 if (input && input.action) {


 var action = input.action;



 // If Incident table


 if (data.table == 'sc_req_item') {



 if (action == 'resolve') {


 // Resolve Incident


 gr.setValue('state', resolved);


 gr.setValue('state', resolved);


 gr.setValue('resolved_by', gs.getUserID());


 gr.update();


 }



 if (action == 'reopen') {


 // Reopen Incident


 gr.setValue('state', newState);


 gr.setValue('state', newState);


 gr.update();


 }



 if (action == 'close') {


 // Close Incident


 gr.setValue('state', closed);


 gr.setValue('state', closed);


 gr.update();


 }



 if (action == 'cancel') {


 // Cancel Incident


 gr.setValue('state', canceled);


 gr.setValue('state', canceled);


 gr.update();


 }


 }


 }



})();

</div>

client side

function() {

var c = this;

c.uiAction = function(action) {

c.data.action = action;

c.server.update().then(function() {

c.data.action = undefined;

})

}

}

[Ankur Bawiskar]

Hi,

Are there any mandatory fields which needs to be set when you cancel the REQ?

Did you try adding logs in server side?

Regards
Ankur

[shahida1]

There are no any mandatory fields.

I didn't adding logs