Hi All, I have observed when added "Tags" field in 1st column of the List view of HR Agent configurable workspace that time not link is showing for the HR case number, why is it happening ? Same behavior I have seen my PDI & customer instance. What i...
when the assigned to is admin , he can see the interactions of him in his workspace then when assigned to is virtual agent where he can see the interactions assigned to him in csm servicenow just in 2 line if possible one example
Dear All,Please help to share the Now Assist CSM Q&A dumps .
Hi, Can someone please help me on how to create a report to track the duration a change request is with approvers? Thanks for your help in advance!!
I'm working in the CSM workspace, I want to add a watchlist field, I would like this field to appear in the right column over the activity stream, there is any way of doing this?
Hello, I created an integration between Jira and CSM, such that a Case could create an Issue in Jira. I'm being asked to do an integration between Cases in CSM and Azure DevOps now. Has anyone done this? Thanks,Trish
How do consumers make payments after purchasing products in CSM?
Hello Everyone,Is there any possibility on csm workspace to set the field focus on mandatory fields.using g_setMandatory method it displays the message but not redirecting to the mandatory fields. See below screenshot I am looking links to be display...
In the CSM/FSM Configurable Workspace, along with the Service Operations Workspace, a user can create their own list and include a sort definition. Once the sort definition is set, there doesn't appear to be any way to edit it without creating a new...
What is the best practice for Inbound email settings that would allow requests to be created for non-contacts (for example, contacts who are utilizing personal emails) without opening the platform up for spam?
HiI am facing Issue Earlier I made changes/edit for Problem Task sections - I reverted back to OOTBAfter creating problem task (Task Type General) - Root Cause Analysis is displayed in general task it should not displayPlease help outBy default it s...
Hi, currently on the CSM portal, Contacts [customer_contact] can log in without MFA. I would like to enforce MFA for them.I updated up the OOTB Role based multi-factor authentication [multi_factor_criteria] (d427668b73003300fdbd04fbc4f6a7b6) by addin...
What I have to install and configure to see the "Enable Interaction Controls" field on openframe configuration form (as shown in the attached image)?I checked and the field is not available at all on openframe object table.I guess that it is added by...
Is there workflow visibility in CSM? I would like to see a workflow of all the processes involved in CSM.
Hi all, Is there a way to add a new button to the popup modal for reference fields in the CSM/FSM configurable workspace?The specific requirement is to be able to create a new contact and associate it to the case without navigating away from the case...
