Resolved! Now Support SLA's
I'm looking for an SLA document for ServiceNow's Service SLA's.
Forum Posts
ability to search for Invoices and Proposals(INV0000) in the top search bar.
I want an ability to search for Invoices and Proposal(u_inv_prop) records ( INV000 ) in the top search bar(global search bar).It's throwing an error " 0 results for INV000 ".could you please help me to enable search bar for invoices?u_inv_prop - not ...
Resolved! ec_pro_dashboard vs ec_pro_home
Hi all In Employee Center PRO portal I can configure ec_pro_dashboard or ec_pro_home as Homepages. What is the difference? I can see different widgets but I need to understand when to use one or the other Regards
Resolved! Variables not available on case forms
I have 2 similar RecordProducer via which we are creating CSM case.I want to write same BR on case table for both record producer but it is giving error.like one similar variable in both RP var costcenter = current.variables.cost_center (belong to fi...
Progress bar to show in configurable workspace for SLA columns
Hi all I am currently amending the Service Operations workspace and want to add progress bars that are default in the native view when it comes to 'business elapsed percentage' on reporting and dashboard. In workspace it only seems to show as decimal...
Regarding the desktop and mobile access of FSM user.
Hi all, i have a requirement where i need to verify that is there any fsm user have the fsm mobile application and desktop access for the same. how to check that.@Ankur Bawiskar @Runjay Patel @Anurag Tripathi
Checklist Formatter is not showing on case form and in Agent workspace
Hi all, Through form design Checklist formatter was added in case form, but it is not visible on the form..Plugin was activated. Any suggestions appreciated.
Resolved! Is the user with role survey_reader able to read the HR Survey results in asmt_metric_result ?
Hi All, The user with role survey_reader will be able to read HR Survey results in asmt_metric_result.LIST or Not? when i check with PDI not having HR Surveys related records? can anyone confirm on this? Regards,Abhilasha G T
Resolved! Options to change theme are not appearing in user preferences
Going to preferences:The option to change the ServiceNow theme is not appearing:This is a client instance. This is the third time he has opened an incident to complain about this!
Adding font to New Email Draft tab in Workspace
Hi all, I am wanting to add Century Gothic=century gothic,sans-serif to the dropdown menu in the New Email Draft tab in our base agent workspace: I have been able to add the font to the glide path (glide.ui.html.editor.v5.font.collection) for other a...
Resolved! Need to hide Open Requests module in LIST option for Service Operation Workspace view for ITIL User
Hi All,for ITIL user > need to hide the Open Requests module in LIST option for Service Operation Workspace view.how to achieve this. Regards,Abhilasha G T
An active agent chat (via Inbox) with automatic messages
Hi,Use case: Active Chats via Inbox in CSM Workspace (Interaction type: Messaging) Is it possible to access an active chat through a script and give a hint?Because we would like to give a hint if the agent has already sent 3 messages in the active ch...
calendar_duration not populating on the work order tasks
Hi! I am unable to populate the calendar_duration (Actual duration field) on the work order task which normally calculates a duration from the actual work start/end time. This is OOTB. I can see that the calculation uses SMDateValidation: // set the ...
Tenable Security Center integration with ServiceNow
I am working on Tenable Security Center integration with ServiceNow. I have created connector for tenable.sc and as next step I am trying to configure ITSM for tenable.While creating Tenable Schedule Import for tenable product, what details I am supp...
