Resolved! How to inactive reports that are not run in the last 6 months?
Hi community, How to inactive reports that are not run in the last 6 months ? and after inactivating, we want to delete the reports after one month of inactivation. Thanks
Forum Posts
Different Icons for WOT types on Dispatcher map
Hi, we want to display different symbols for the WOTs based on their category. Is it possible to show different icons on the map based on the WOT type?"
VTB Built from Task table
Hey everyone, we are looking to switch from Smartsheet to ServiceNow Visual Task Boards. A lot of our people are building a board off the Task table so they can get all tickets at once. They want the lanes to correspond to the State, but there are ma...
Resolved! How can I bypass system messages on my CSM portal?
Hi!I developed a workflow with automatic approval for registration requests for people with an email domain compatible with their account's domains. It works well, but the role attribution messages ("Added role {0} for {1}") show on the CSM portal an...
Resolved! CSM/Households Module
Hi everyone, I've got this issue where Households module not showing on my application navigator PDI.I went through "csm_household.config" to check ACL settings, all seem correct, yet I can't have it.Anyone to
Resolved! Missing email script 'Notification: Article created'
Hello!One of our notifications is sending script errors. The notification is named "KM Subscription: Article created." When I checked the notification, it uses an email script named "Notification: Article created." However, this script does not exist...
Resolved! Consumer User notification for case created for them
We have a simple notification on a custom case table (caste type) to send to the consumer user when a new case record is inserted. It works correctly when the case is created by an agent, but not when the consumer user themselves submits the case (v...
List Edit (Action Assignment) Button in Workspace
For Complaint case(Case type) records in the Workspace list layout Edit button we are trying the show the fields in the read-only format for closed cases. We tried creating a table level 'Write' ACL on Complaint case table by adding State in Closed c...
New button is not working in CSM Workspace in SimpleList page
Hi Experts, In CSM Workspace, New button is not working when I click on it is not allowing me to create new record. Thanks Arunkumar
Resolved! How to add the Compose and Activities section in CSM workspace on Case form
Hi, I missed the Compose and Activities section in the CSM workspace how can we add those sections please help me anyone how to resolve.like below
Change the order of columns in workspace
Hi,Can anyone please tell me how to change the order of columns of Task sla in workspace to all the users in the organization either by scripting or configuration, In the below picture the first column is stage and so on,when I am trying change by e...
"i" icon should be a preview functionality in CSM workspace
for reference fields The "i" icon normally lets you preview a record, then give the option from the peek window to open the record. however, In config CSM workspace "ï" immediately opens the record.Here should also be a preview functionality first th...
Resolved! Applying Templates to child tables
Does anyone know if it's possible for Templates [sys_template] to be inherited by child tables? The scenario we have is our Case table [sn_customerservice_case] has been extended into various Case types via the SN Case Type plugin. Some of our agents...
How to see attachment on case generated on CSM requests
Hi everyone,So, I'm facing an issue I don't quite know how to solve. The use case is as follow:Our customer is using ITSM and CSM.On the CSM portal, they have a Request Catalog. External users have access to a dedicated catalog and can create request...
Resolved! カラムの自動拡張について
KB1587153 ←こちらに=======================================Now Platform では、最大長は強制されません。ServiceNow のフィールドは、sys_dictionary max_length 値より長い文字列入力を受け付けます。=======================================と記載がありますが、文字列フィールドの max_length 値がvarcharの場合でも同じ仕様だと思っているのですが、画面からの...
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