how to create change requests list for impacted services for specific configuration item?

[has]

I am looking for some help.  

I need to create a report from change request for a selected configuration item and list all impacted business services for chosen date range.I tried to create a brand new report for change request and type = list, group by configuration item = selected one.  

I can not find the Impacted business services as an option for the reporting and not sure if that is my security access issue with my role or something else.

[has]

Hello,

Thanks for your help. I was able to find the impacted business services

but not able to find now configuration item. Any idea?

Regards,

Hema Shah, PMP

Operational Effectiveness/Performance Excellence

ITS - University of Michigan

*2019 ASB 1009 Greene St *

Ann Arbor, MI 48109-1432

Office: 734.647-1573 <http://734.647-1573/>

email: hemashah@umich.edu <hemashah@umich.edu>

On Tue, Mar 14, 2017 at 7:10 AM, alikuttyka <

[Alikutty A]

Hi,

You can add the configuration item field if you drill down on task column.

1) Click on the Task column in the available list and then on the + symbol

2) Select the column Task.Configuration Item and add it to the Selected list

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[has · Accepted solution]

Thanks so much, we are going in the right direction. Now I can't seem to

select configuration item in filter criteria so can pick the item of my

choice... How do I bring that in?

Regards,

Hema Shah, PMP

Operational Effectiveness/Performance Excellence

ITS - University of Michigan

*2019 ASB 1009 Greene St *

Ann Arbor, MI 48109-1432

Office: 734.647-1573 <http://734.647-1573/>

email: hemashah@umich.edu <hemashah@umich.edu>

On Tue, Mar 14, 2017 at 7:10 AM, alikuttyka <

[Alikutty A]

Hi,

Please follow these steps

1) On the filter, click on show related fields.

2) Type Task and click on the second row as highlighted

3) Type Configuration item to find the Task.Configuration Item field and add your filter with the required CI name in the lookup field.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

https://community.servicenow.com/docs/DOC-5601

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[has]

Correct Answer!   Thanks for all your help!