Updating Timestamp Fields Using Robust Transform from Excel
Hello , How do I update timestamp fields using an Robust transform as per the Excel sheet?
Forum Posts
CSM - Creating cases via Social Media
Hello Everyone, Can we create table record on ServiceNow via Tweets/hashtags from Twitter. I couldn't find any relevant documentation regarding this. I want to create a case whenever certain hashtags or keywords are used. Also can social listening be...
[Article:- 4] Real-Time CSM Use Cases via System Properties
This post highlights real-time business scenarios in ServiceNow CSM enabled by system property configuration changes. I’m sharing some use cases I’ve implemented to help and guide others in the community.Scenario 1: Consumers reported that out of 50 ...
CSM Queue based on the customer Type
Hi All, I have requirement to order case based on the customer value, Like Gold,Platinum,Silver. Based on the customer profile ticket should be prioritized.in a field called Queue Number 1,2,3,45, like so on. LikeDaimond>1Gold >2Plantinum >3Silver> ...
Fields on Playbook activity should be editable only to Assignment group/Assigned to users in Workspa
Hi Community,Currently in the Playbook created the Custom Activity and showing the Task(Fields and Variables) in playbook card with Update and Mark Complete Buttons.I would require making these fields editable only to appropriate Task Assignment grou...
How to add "Description" field to a case in CSM Portal.
Hi, Our requirement is to show the description for the cases in the CSM Portal Solution implemented : In the ticket Configuration form modified Show 'Description' field and set value 'When no variables'. But this Solution is working for only few cas...
Service Portal - Case View
Hey All, When I set the description to always on the standard ticket configuration for cases, it still doesn't show up on the portal. Has anyone else run into this? I believe that it should show the first line and then have a show more/less button ...
"Query Rules" is not getting triggered.
The "Query Rules" functionality is not working as expected. There was a OOB query rule set up to display records based on the logged-in user's account.For example, if a user is mapped to an account with 10 cases, only those 10 cases should be shown t...
Resolved! How to create an interactive filter in CSM/FSM WOKSPACE
Could you please help us to create an interactive filter in csm/fsm workspace
How to show up the variables on Catalog Task created from playbooks
Hi,I'm creating a playbook, based on condition it will create the catalog task, But I don't see option to pull the variables to show on the Task level, as we do in workflow or flow from Slush Bucket. In my SS below, I believe that is the option whic...
Playbook task creation with same Form View as Record Producer tasks
Hi Team,We are using Record Producer to create a Task, where a Fields and Variable (Questionnaire-based variables) with form view is shown on the task form.When the record producer is submitted, the first task shows the variables and fields correctly...
ServiceNow Portal – Customers Create and Manage Cases by Account
Hi everyone,I’m working on a ServiceNow portal where customers should be able to create, view, and work on their own Cases, limited to their Account. I’m looking for guidance on: The recommended approach to build this portal (Service Portal vs Experi...
CSM Portal – Description field formatting issue for Cases created via Inbound Email
QuestionHello Community,I’m facing an issue with Case records created via Inbound Email Action in CSM.(Attaching the screenshots)Scenario:A Case is created through an Inbound Email Action.Email Subject is mapped to the Short Description.(Screenshot2)...
Pass the variable editor to next tasks in playbook
Hi Team,We are creating a Task when Record producer (Created Variable editor to show Variables) is submitted, Playbook will start run and user can work on tasks from Playbooks.Once task record is closed from playbook, there are next tasks should be g...
ServiceNow EventManagement Certification dumps
Can anybody knows where I can get ServiceNow Event Management Certification dumps for practice question if anybody have please share
