Hello, recently a customer that has a location in China asked if we could integrate with WeChat and how? I was searching for information about this, and found this in a community a post from 2022: https://www.servicenow.com/community/csm-forum/wechat...
Hi ,We have a requirement to send the below details in a notification :The Assignment Group has been changed from << Old Assignment Group >> to << New Assignment Group >> The State has changed from << Old State >> to << New...
How do you send a broadcast email in Communities to your members? We are running the Zurich version of Communities. PS: Members give permission to receive email from us when they register and can opt-out at any time, so that part is covered. #commun...
I am currently setting up Agent Workspace. We have some custom tables that i would like to be able to use and view in the Agent workspace. I have set them up, so that the form is visable and works great in the left column, but i cant duplicate the ...
Hi Team, We have a requirement wherein we want only Active Location to be visible on the related list on Account Form for all users. How can we set this filter so that if any user opens the Account form, and click on Location related list, he can onl...
We are looking to implement change control for external customers but found limited information on best practices other than allowing general visibility to the change table. What is the best practice way to implement features like attaching multiple ...
Can someone tell me what roles are required for TPSM?
I'm a community manager at a company using ServiceNow Community Platform - Zurich edition.I am having trouble creating a video post in my community. The steps in the platform are:Click the link to upload a video (but you don't upload a video file ac...
Hello i have a problem form some users when they go in global search and write "itsm" for example ther are results ansd when they click in "Go to list view" when there instance is in english it shows the list view but when they are in french its deos...
Hello Community, We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically menti...
In Servicenow, there are 300 catalog items. Those needs to be migrated from one servicenow instance to another servicenow instance. There are flow designers connected to 300 catalog items individually. How to move complete catalog items and flows fro...
Hello Community,Hope you are doing well!I have created a post which describes about Partner Accounts in CSM. Now I want to add some more info to it.But, I am unable to Edit or Delete the Post.Can I get any information on this.Many Thanks in Advance!R...
I am experiencing this "Can't display this list. Method invocation failure for: Can't display this list. com.glide.ui.graphql.listLayout.ListLayout::getLayoutQuery" issue using CSM/FSM Configurable Workspace. This issue only happens occasionally and ...
Hi Folks,After completing an order in CSM workspace, line items are not visible.but the same line items are visible in platform/form view.its showing can't display the list. regards,Rudhi
Hi All,1.How can we clone ServiceNow instances from different organizations ?2. How can we migrate Open tickets from one ServiceNow instance to another ServiceNow Instance ?Tickets might have KB articles, attachment , email and child tickets as well....