What security mechanisms are put in place for portal that are made available to unauthenticated public users? Does ServiceNow apply WAF-level controls specifically for public ServiceNow URLs/pages, including: Geo-fencing (e.g. restricting access...
Hi,We have a requirement to calculate the commission or incentive the sales agent would get once a lead gets closed. I do not think this is supported out of the box by SOMT lead management. Request you to please let me know how this can be implemente...
Hi,I am building a sales process in ServiceNow SOMT. One of the requirements is to create a lead by integrating with external channels like social media, whatsapp etc. gathering the information and auto creating a lead. Is this possible out of the bo...
how can we populate the survery question dynamically from and existing table field, like i have two question Name and Number and other question in the survey and now i want to populate that question with the number field in a table, and name field, ...
Hi all, we are trying to hi the api for our third-party website we have created record in Application Registry and a integration user with required roles, now the problem is when we are hitting tha api it is generating an error. (attached SS).And the...
Dear Community,I have a special requirement regarding a particular service of my client, which is highly classified. We are using CSM to handle cases for this service.Requirement:We should not show the currently assigned agent's name to the customer...
Hello, I created custom configurable workspace for scoped application. I would like to add "Collaborate" tab in the Contextual Side Panel Tab. The goal is to integrate Teams chat. I have tried to follow this link but not work: https://www.servicenow...
Hello,For certain service requests (RITM), we would like to give our customers the option to file a "complaint" once the request is closed.It can happen that the customer made a mistake in their initial request or that the request was not fully proce...
We have custom dashboard and requirement is that when agents login then landing page should be that dashboard. How we can configure this based on group or roles.
Hi Team,I’m exploring the use of Playbooks in ServiceNow and would like to understand the real-world limitations and challenges faced while implementing them. I’d appreciate your inputs on the following:1. Licensing – Are there any specific licensing...
I need help setting up part 3 of my task. Basically, there is the creation of flow, and when a record producer is created, it creates tasks for the solvers. Technically, this is ready, but there is one part that is the last task, which is the creatio...
Hi Community, Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other. @Ankur Bawiskar Thanks,Tulasi.
Hi Community, I’m working on a catalog item where the "Requested For" field needs to support multiple selections, so I’ve configured it using a List Collector.Additionally, I’ve created a second variable to capture the email address of the selected u...
We have product alert widget present on csm Page. If user doesn't subscribed any forum's and their product alert. Still the product alert feed is showing in that widget. How to restrict that product alert feeds. It should only display even if user s...
Hi,I have created one record producer to generate CASE record. In the Employee Centre portal submitted the record producer and getting error like " sorry either the data doesn't exit or you don't have access" for ITIL users. I have added the ITIL to ...
