We are implementing a greenfield CSM solution using Business Locations, Service Model Foundation, and CSM Contributor. The first phase serves internal users only; external customers will be introduced later.Our internal organization model has two lev...
Hi, I need assistance with a CSM portal visibility issue. We have two separate CSM portals used by two different departments, and each department should only be able to view its own cases.Recently, users in Department A have started seeing cases tha...
Hello, we are having a process, where we need to gather some information from some people or teams, who are not enabled in ServiceNow. Lets say, they are our external users. We also have CSM module enabled.The question is: Is it possible to assign ca...
I have enabled SAM Pro and I am currently ingesting the entitlements and installation data into the instance. I am looking for the best practices as we are trying to generate a software N-1 compliance report out of ServiceNow. Is there any OOTB optio...
Hi! The Communities feature is not compatible or supported in Domain Separation as described here:Domain separation and Communities • Australia Customer Service Management • Docs | ServiceNow Is there any way to bypass this or have a workaround for m...
Hello,I have a question about the behavior of multi-factor authentication (MFA).The following settings have been made to perform verification for multi-factor authentication (MFA).The version is the PDI environment of Yokohama. 1.Multi-factor authent...
Hi All, Request your expertise in below two point.1.our customer want to migrate contact user to sys user, to do so is it better to deactivate former and create the sys user separately OR convert contact to sys user. Any implication. 2.In addition , ...
Yellow Line overlapping on Work notes text in Employee Service Center (esc) under Home>My Request > Activity after upgrading the instance to australia version patch 5. Please suggest how can we fix this.
Hi all, With the Yokohama release, multiple previously available plugins have been transferred into the Store. Due to this, I am unable to install now the plugins: CSM Configurable Workspace, FSM Configurable Workspace, Workforce Optimization for ITS...
Hi all,I'm currently going through one of the ServiceNow Micro-Certifications called "Welcome to ServiceNow". I'm pretty familiar with ServiceNow and have been buzzing right through the tasks. However, I am stuck on Assessment Simulator Task 5: Ord...
Hi! I'm thinking about the idea of having a self-service community for our department and I'm considering the Communities plugin, which seems ok. This one: https://www.servicenow.com/products/communities.html But, it seems to me like there hasn't bee...
I am trying to use the created data source in default value of filter component however, it is not working. Trying to add the default value as plans assigned to logged in user but I can see the default value as unavailable option. Data source select...
Hi all, hoping for some architectural advice, I've been given a requirement where customers need to upload passport photos, so we can use that passport info to make travel bookings on their behalf. Once uploaded we would store the passport photo for ...
Hi everyone,I’m currently working on a ServiceNow implementation where I need to connect Virtual Agent with Live Agent.I have already created and configured the required AWA queues, and I’m now trying to configure the handoff from Virtual Agent to a ...
Hi Community, I have a record producer for retail case. That record user is getting submitted using ATF. On that record which I have submitted, I have create problem ui action. It’s creating a record after clicking on it using ATF. Now under that pro...
