how to create change requests list for impacted services for specific configuration item?

has · ‎03-13-2017

I am looking for some help.

I need to create a report from change request for a selected configuration item and list all impacted business services for chosen date range.I tried to create a brand new report for change request and type = list, group by configuration item = selected one.

I can not find the Impacted business services as an option for the reporting and not sure if that is my security access issue with my role or something else.

has · ‎03-14-2017

Thanks so much, we are going in the right direction. Now I can't seem to

select configuration item in filter criteria so can pick the item of my

choice... How do I bring that in?

Regards,

Hema Shah, PMP

Operational Effectiveness/Performance Excellence

ITS - University of Michigan

*2019 ASB 1009 Greene St *

Ann Arbor, MI 48109-1432

Office: 734.647-1573 <http://734.647-1573/>

email: hemashah@umich.edu <hemashah@umich.edu>

On Tue, Mar 14, 2017 at 7:10 AM, alikuttyka <

View solution in original post

Alikutty A · ‎03-13-2017

Hi,

Are you reporting on Impacted Services table?

Please select the table as Impacted Services, Group By as Task.Configuration Item and add your date field filter on Task.fields. Let me know if this works.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

Alikutty A · ‎03-14-2017

Hi,

Have you tried the report I provided above, Is it working for you?

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

has · ‎03-14-2017

Hello,

Thanks for responding quickly, I did not see any canned report within service now so trying to create one and not finding fields that I need to display...

Regards

Hema

Alikutty A · ‎03-14-2017

Ok, Have you tried the report that I have provided?

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response