how to create change requests list for impacted services for specific configuration item?

has · ‎03-13-2017

I am looking for some help.

I need to create a report from change request for a selected configuration item and list all impacted business services for chosen date range.I tried to create a brand new report for change request and type = list, group by configuration item = selected one.

I can not find the Impacted business services as an option for the reporting and not sure if that is my security access issue with my role or something else.

has · ‎03-14-2017

Thanks so much, we are going in the right direction. Now I can't seem to

select configuration item in filter criteria so can pick the item of my

choice... How do I bring that in?

Regards,

Hema Shah, PMP

Operational Effectiveness/Performance Excellence

ITS - University of Michigan

*2019 ASB 1009 Greene St *

Ann Arbor, MI 48109-1432

Office: 734.647-1573 <http://734.647-1573/>

email: hemashah@umich.edu <hemashah@umich.edu>

On Tue, Mar 14, 2017 at 7:10 AM, alikuttyka <

View solution in original post

Alikutty A · ‎03-14-2017

You can try these links on reporting

Getting Started with Reporting in ServiceNow

Reporting - YouTube

http://wiki.servicenow.com/index.php?title=Reporting#gsc.tab=0

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

has · ‎03-14-2017

Thanks so much! You have provided quick responses and great help to the point to all my questions!