How to Create Priority Data lookup for Case Form

Gopal14
Tera Contributor

‎01-22-2025 12:41 AM

Hi Team,

 

On the case form based on impact and urgency priority is not working, because there is no data lookup rules for case table. I have tried to create data look up rules for case table, in matcher table it is showing as No Matches found.

 

Gopal14_0-1737535232492.png

 

Any idea how can we achieve this?

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Shruti
Mega Sage
Mega Sage

‎01-22-2025 01:00 AM

Hi,

Make sure the matcher table is in Customer Service application Scope

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