can we create a new module in Agent workspace apart from the 4 default ones, and in the new module keep 5-6 tabs (without interactions) ?
How to hide a filter condition in portal view? Note: But the condition should work as before in background ,just want to hide it from agents/customers.
I have to add or move columns in list view.for ex:If I go to List Mechanic (top left corner of list), and select my desired field which needs to be displayed in list view.But this action is not getting captured in update set. How to capture this acti...
Hi, I need to add help text for one option in drop downlist. please find the below attached. for "JIRA Canada" need to add help text and what's the process? How to do that please help me on that. Regards, Minni.
So I am about to build the service catalog in csm portal with a mix of items and record producers. And I am wondering about some structural advice regarding record producers. Which scenario below are considered to be the most correct? Scenario 1: cus...
Hi, How To remove space between label and select box variable types fields? "yellow marked space" Regards, Minni.
Requirement: 1.There are two tables , parent table(sn_customerservice_case),child table (sn_customerservice_task) 2.Both have assigned_to field 3.When case is assigned to some one, it should also reflect the same in ,child table (assigned_to) How can...
I have a question. Once a survey has been submitted, is it possible to view that survey in the survey form?We would like to review the survey's individually in a manner where the form would have the same look and feel as the user that is taking the...
Hello, I wanted to check the usage history of fulfiller licenses of our instance. When I go to "subscription overview" under Subscription Management, it shows me the purchased qty. and not the actual qty used. Please let me know where I can see the c...
Hi All, if anyone can help me on how to restrict attachment removal from service portal. It is for only portal so when attachment is added by agent they should not be able to remove it.Thanks and Regards.
Hey All, I have tried to create a Work Order record in my PDI. While processing that record Associated Work Order Task gets generated and I can see an error while closing the work order task as "Provide a summary of the work performed in Work notes" ...
Hi. I am looking to add some functionality in our Service Now instance. Would it be possible to advise how to add any sent email from the Customer Case to auto-add to the additional comments field? This should also include any replies. Can this be do...
Hi all,How could I find the "Create knowledge" button in the case of customer service in the agent workspace? (Looking for red line in PIC 1) Btw, I used the Admin user to simulate the scenario.Referencing the youtube video, the speaker adds a KB ar...
I have a list of active users from Workday. The count of total employees is inaccurate in ServiceNow. I need to find any employees that are not on my active list and deactivate them in ServiceNow. One caveat is that I need this to NOT deactivate any ...
