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License usage history

Hello, I wanted to check the usage history of fulfiller licenses of our instance. When I go to "subscription overview" under Subscription Management, it shows me the purchased qty. and not the actual qty used. Please let me know where I can see the c...

Imran Shad by Mega Expert
  • 598 Views
  • 4 replies
  • 0 helpfuls

How to close a Work Order task?

Hey All, I have tried to create a Work Order record in my PDI. While processing that record Associated Work Order Task gets generated and I can see an error while closing the work order task as "Provide a summary of the work performed in Work notes" ...

Add Email to Additional Comments

Hi. I am looking to add some functionality in our Service Now instance. Would it be possible to advise how to add any sent email from the Customer Case to auto-add to the additional comments field? This should also include any replies. Can this be do...

Jamie Taylor by Giga Contributor
  • 1983 Views
  • 2 replies
  • 0 helpfuls

Resolved! Deactivate large set of users

I have a list of active users from Workday. The count of total employees is inaccurate in ServiceNow. I need to find any employees that are not on my active list and deactivate them in ServiceNow. One caveat is that I need this to NOT deactivate any ...

Fields seen in list view not appearing in the case form view?

Hi Everyone,  When I am creating a case through business rule two mandatory fields are not showing on the form but we have those on list view . I have tried the same with rest api explorer then it is working as expected means it is showing on the for...

lucky6 by Tera Contributor
  • 804 Views
  • 6 replies
  • 0 helpfuls

Resolved! Change value on case form if case variable changes

Once a case is submitted via the portal or catalog, the case variables tab value can be changed. If the 'application' variable is changed, it should change the 'application' form value to match.  I think I need an OnChange Catalog Client Script but a...