Scripted REST API Error response detail
Hi, Can anyone provide all the error response codes for rest api ? Do we have any service now document or url for this?
Forum Posts
Additional comment and work notes journal fields
How to Show both Additional comment and work notes on the form in default view. also is there any way if i can rename this additional comment for my scope application and it won't affect on other tables like incident, problem etc.
Flow Designer Support: Updating Asset States by changing the State of the Account.
Hi guys I created a State field on the Account Record called Account Journey State. I want to create a Flow that finds all the Assets of an account for which Account Journey State has changed and update all the associated assets Site Install State ...
Resolved! How to change SLA choices?
Hello Everyone, I need to remap the SLA's.. Present the choices are "Critical, Same Day, 2 Day, 5 days,10 days, 30 days". I need to change it to "P1, P2, P3, P4". P1 - 4 hours, P2 - 5 days, P3 - 14 days, P4 - 25 days. Can I add new choices "P1, P2, ...
Resolved! custom UI pages are not working on case form
Hi Team, I wanted to change the case type (custom field) in case form through UI action using GlideDialogWindow or GlideModal. 1. created a ui page( change_case) in 'Customer Service' application : <!-- <?xml version="1.0" encoding="utf-8" ?> --> <j:...
Grant SNC_EXTERNAL Customer to view changes and additional comments access in portal.
Hello friends, we are using CSM application, and we have record producer that process access to customer to submit a change request. Customers having snc_external permission and customer permission and they can submit changes. But with this role they...
Resolved! How can I populate Assignment group, based on category, subcategory, configuration item, service,service offering?
Hello, As an Incident Process Owner, I want the Assignment group to auto populate based on particular criteria when an incident is first raised to save me time.Remark: This is one of the ways for Incident Auto Assignment, Assignment logic can be base...
Resolved! How to display a Related List New Button and Edit Button to specific set of users/groups
I want to display related list UI action buttons to a particular groups, not for everyone. How to achieve that without access control.
Resolved! How to create a case on behalf of others
I need to know how a user can create a case on behalf of customers who are internal to organization
Knowledge Search Properties - glide.knowman.search.instant_results
What does it mean when you enable Instant search for Knowledge in ServiceNow. I have found this: glide.knowman.search.instant_results, and the only thing the help says is 'Select the check box to enable instant search for search results. The default ...
Calling specific Email Client Template from UI Action
Hello all, I have 2 email templates created for sn_customerservice_case table and would like to call one of them from UI Action and for all other cases leave original reply-for-customer-service as a default. However, using OnClick emailClientOpen(gel...
Resolved! getting error message 'Unable to find UI Action with name 'create_incident' on table 'sn_customerservice_case' after paris to Rome upgrade
After Rome upgrade ,when I'm trying to create an incident from case or move the change request state in change table using UI action 'create_incident' or 'request approval' UI Action Button. I'm getting an error message "Unable to find UI Action with...
In UI action require roles not captured in Update set
i'm adding approver user role to approve UI action but those updating require roles is not capturing in update set. Note: I'm aware we can achieve same functionality by adding condition but i want to know how to move this require roles from insta...
Resolution Notes are disappearing on occasion on save prior to hitting close case.
Users are entering resolution code and resolution notes into the fields and saving their case. They then click the close case and very intermittently the resolution notes are being cleared out resulting in the error that it needs to be filled in bef...
Resolved! Created a survey for each cases after closed, but it's not send existing users after received 1 case
HI All, My issues was, I have created a survey for cases and put the trigger condition as well, once the case closed, opened user will get the survey. But the issue is, the same opened user did not get multiple surveys eg: Case CS000001 send ...
