How to Create Priority Data lookup for Case Form

[Gopal14]

Hi Team,

On the case form based on impact and urgency priority is not working, because there is no data lookup rules for case table. I have tried to create data look up rules for case table, in matcher table it is showing as No Matches found.

Any idea how can we achieve this?

[Shruti]

Hi,

Make sure the matcher table is in Customer Service application Scope