How to create Problem Task automatically when problem record is moved to Root cause analysis state using flow designer ?

Balakrishna_ABK
Tera Guru

How to create a Problem Task and populate description of problem automatically when problem record is moved to Root cause analysis state using flow designer ?

1 ACCEPTED SOLUTION

Hi,

then during Problem task creation in flow action; set the type field to RCA

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

10 REPLIES 10

Hi,

Sorry didn't get you.

Can you explain in detail?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

find_real_file.png

find_real_file.png

 

Actually by default it is creating General task I want RCA task to be created 

Hi,

then during Problem task creation in flow action; set the type field to RCA

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

It's working, thankyou very much Ankur

Hi Ankur, how to create flow for "Without completing the Problem RCA Task the Problem state should not go to 'Fix in progress' from RCA ".