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How to create Problem Task automatically when problem record is moved to Root cause analysis state using flow designer ?

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Balakrishna_ABK
Tera Guru

‎02-08-2022 09:22 AM

How to create a Problem Task and populate description of problem automatically when problem record is moved to Root cause analysis state using flow designer ?

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Balakrishna_ABK

‎02-09-2022 10:30 PM

Hi,

then during Problem task creation in flow action; set the type field to RCA

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-08-2022 09:36 AM

Something like this

remember to save and activate the flow

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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