How to deactivate the OOB scriptinclude with the name ChangeUtilsSNC

[Abhilasha G T]

Hi Team, 

How to deactivate the ChangeUtilsSNC is an out-of-the-box (OOB) script include, and it is Read-Only.

Regards,

Abhilasha G T

[Kieran Anson]

You wouldn't, but you can can override it's functionality from ChangeUtils

[Abhilasha G T]

Hi Anson,

Thanks for your reply,

when we click on copy change UI action on change form, some more extra fields should be copied from original change to new change records like  Risk and Impact Analysis , Planned Start Date , Planned End Date

and attachment from the change and change tasks should not be copied to the new change record.

As , I explored the OOB functionality, we have one UI Action with the name Copy Change it uses script Include like ChangeUtils and ChangeUtils expands the script Include of ChangeUtilsSNC.

Where i can modify the functionality ,

Regards,

Abhilasha G T

[Nilesh Pol]

@Abhilasha G T if realy, not going to use ChangeUtilsSNC Script Include then You can take help of servicenow support( A HI case - https://support.servicenow.com/now ) to deactivate it.

[Ankur Bawiskar · Accepted solution]

@Abhilasha G T 

you can add fields to be copied using this property from old to new change

simply add that here

If my response helped please mark it correct and close the thread so that it benefits future readers.