when i see a incident in SOW view Caller information is not showing on the Record information card.

[Abhilasha G T]

Hi Team,

I want to have the Caller name on the Caller Record Information card in the SOW interface , it is showing the

" Requested for" so that it is consistent with the rest of the platform.

under the caller , requested for user name is displaying , how to achieve it.?

Regards,

Abhilasha G T

[Ankur Bawiskar]

@Abhilasha G T 

these links should help you. you will have to duplicate the OOB component and then edit in UI builder

Where would I go to modify the caller card in the Service Operations Workspace? 

configure record information tab in service operations workspace 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhilasha G T]

Hi Ankur,

Thanks for your reply, i already gone through that link and watched video and tried too, when i open the UI Builder and select the SOW , i will be landing on this page like below.

But not able to navigate to this below page as per that article. to achieve the requirement.

can you guide me on this, how to navigate to the above yellow highlighted page.

Regards,

Abhilasha G T

[Ankur Bawiskar]

@Abhilasha G T 

why you want Requested for in that Record information?

Incident doesn't have Requested for field

Incident is raised by caller

what's the business requirement for this?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhilasha G T]

Hi Ankur,

I want to change the Label, for the Caller field as Requested For as per the requirement.

how to edit the OOB Caller Label.

Regards,

Abhilasha G T