CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Inactivate Customer Account from CSM

We have a requirement to remove a Customer Account from CSM. What is  the best practice and if we have an automated script in SN to do so ? e. g we have to manually Inactivate Customer Accounts and Contacts associated, retire assets etc... Any help i...

anupamg by Tera Guru
  • 2248 Views
  • 4 replies
  • 5 helpfuls

How to set auto redirect customers CSM Portal?

Hi Team, I have created CSM users and added users to sn_customerservice,customer Role. I need to redirect customer to directly CSM portal whenever login . Could you please provide me the solution for this .is there any oob script availableor do we ne...

Tej krishna by Kilo Explorer
  • 1557 Views
  • 1 replies
  • 0 helpfuls

How do you change the width of a Container in the Portal

I am trying to create a background for a container and size it to be say 1/4 of the page.  I am filling in the sizing but in the container and nothing happens (See Container 2 pic) Then I go into Column Properties and change all the sizes to 12 and n...

zag by Tera Expert
  • 2465 Views
  • 8 replies
  • 0 helpfuls

Resolved! Adding multiple assignment groups in one go

Hi While implementing CSM for my client. We realised the customer has lot of assignment rules (say approx. 400-500) based on various combinations. One way is to create them all one-by-one in Servicenow. I wanted to check if there is a way to directly...

How to get Reference field values in scoped applications

Hi, Actually i want to populate Assignment Group using current record reference field data , so in business rule it is working fine by using current.xyz, but while i am trying in Client script it is not working. Can we achieve dot walking in Client s...

lucky6 by Tera Contributor
  • 1457 Views
  • 7 replies
  • 1 helpfuls

Clear Assigned to value on change of Assignment Group

Hi, After changing of Assignment Group" , Assigned to field should be clear. How can i achieve this with below scriptings. 1.Client Script 2.Business Rule  I tried Onchnage Client script but it is not working

lucky6 by Tera Contributor
  • 2271 Views
  • 11 replies
  • 2 helpfuls

Dot walking is not working in business rules

HI Everyone, I am trying to do dot walking on task table , so there i want to get case related fields in business rule but i am unable to get in business rule , same i used in reports there it is working . Can anyone help me on this.

lucky6 by Tera Contributor
  • 1358 Views
  • 8 replies
  • 0 helpfuls

ユーザの「名前」の姓と名の反転について

ServiceNowで表示されるユーザの「名前」について、姓と名を逆に表示させる方法を教えていただけますか。 デフォルトの場合、田中太郎さんは 太郎 田中と表示されるところを、日本の形式にあわせてたいです。  

I-Iori by Giga Contributor
  • 1777 Views
  • 1 replies
  • 0 helpfuls

Resolved! What is the easiest way to auto approve Service Catalog items?

I have built out 3 Service Catalog items, which are all going to be generally available to end-users in our Org. I do not want anyone to have to approve these requests after they are created. The flows I made in flow designer allow me to adjust stage...

pcrmc by Tera Contributor
  • 2305 Views
  • 7 replies
  • 2 helpfuls

Resolved! Changing Survey Expiration Date

Hi Team, We have lot of survey's configured in the our system, by default the Expiration date is setting to 14 days from the day assessment created. We would like to change the expiration date of some of the survey's. I tried to update the schedule p...

Community Alums by Community Alums  
  • 3726 Views
  • 1 replies
  • 3 helpfuls