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Resolved! CSM contacts for SSO authentication

Hello, We have a requirement to create customer contacts in Azure which will be pushed to ServiceNOW in user table, how can we map them to contacts, Also, while customer admin creates the contacts for their accounts, how can i achieve them to be crea...

Resolved! Catalog Task duration Business Rule

I have been searching on a way to get the duration field working for the catalog task and I have found a way to do so.  I had to create a new business rule that mimics the "mark closed" business rule for the problem table.   After creating the busine...

JR Guieb by Tera Expert
  • 3008 Views
  • 3 replies
  • 4 helpfuls

Resolved! How can one contact get access to two or more accounts in CSM?

If there are 3 different accounts A, B, and C. And there are several contacts created under each of these accounts. If person X is working for both account A and account B (for ex: as a vendor/supplier). What is the way that we can follow to achieve ...

Shubhaa by Giga Contributor
  • 3320 Views
  • 1 replies
  • 5 helpfuls

Resolved! GlideAjax fails when tested with user that has the snc_external role

I am using the Create Contact record producer to allow customer admins to create additional contacts for their account. I am putting some data validation on the email field to prevent the action if a duplicate email exists in the system. I never coul...

brad_12 by Kilo Contributor
  • 2321 Views
  • 7 replies
  • 7 helpfuls

Resolved! Reference qualifier for case created by logged in user

Hi,I have an requirement of displaying on those cases which are created by logged in user in my record producer. Please help me as the below thing is not working: javascript:'active=true^sys_created_by='+gs.getUserID()+'^EQ'

Is there a limit to the number of incidents that can be created?

Hello community,   I have a customer that is projected to reach 10 million incidents in their total count before the end of this year.  They were wondering what happens when they reach that number?  Does it continue counting upwards with no effect or...

Issay S_ by ServiceNow Employee
  • 2036 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to remove the specific value from Array Dynamically

Hi All, I have requirement in scripting part where in I created array and using "push" method to insert the value. But I wanted to remove specific value from array and it will be selected dynamically. Could any one help me out on this.    

Resolved! Does CSM Create Data Separation

We're looking to add a department to our instance and this department will need data separation (not domain separation). So only fulfillers of this new department will have access to their records, etc. Will the CSM module provide this feature? Thank...

TStark by Kilo Sage
  • 1394 Views
  • 4 replies
  • 2 helpfuls

Resolved! Adjust filter for "Case query for customer"

Hi guys I want to adjust the filter criteria for "Case query for customer". Actualy our customer shouldn't see cases in the customer service portal where a checkbox named u_visible_to_customer is false. I tried to add this filter to the BR and also t...

Adding Email Recipients in CC or BCC

Hi Team, Can you please help me the below requirement, we are sending an email notifications to customer through event queue, event is fired through business rule, now we want want the some of the users in CC or BCC, how can we add the users in CC wh...

Community Alums by Community Alums  
  • 8316 Views
  • 3 replies
  • 6 helpfuls

AWA: Work Item Size Override

My default work item size is set to 1. For this case channel, I've set the following criteria as a work item size override (for testing purposes): Priority=MediumSize=100 When the agent accepts a medium priority case, it does not consume 100 capacity...

BT5 by Tera Contributor
  • 1661 Views
  • 5 replies
  • 2 helpfuls