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03-24-2025 12:55 AM
Hi Team,
How to deactivate the ChangeUtilsSNC is an out-of-the-box (OOB) script include, and it is Read-Only.
Regards,
Abhilasha G T
Solved! Go to Solution.
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03-24-2025 04:32 AM
you can add fields to be copied using this property from old to new change
simply add that here
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-24-2025 05:10 AM
Hi Ankur,
Thanks for the solution provided,
Can you guide me to achieve these below requirements, in the same concept. of Copy Change.
1. When a Change Request is copied, I want all manually made child Change Tasks to be copied over to the new Change (i.e. do not include Workflow Created Tasks, such as Change Assessment Tasks)
2. When a Change Request is copied, I do NOT want attachments on child Change Tasks to be copied over
As i checked in change management property i didn't find option to achieve above 2 points.
Regards,
Abhilasha G T
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03-24-2025 05:17 AM
1st one is not driven by property.
for 2nd there is property for attachment
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-24-2025 05:47 AM
Hi Ankur,
Thanks for the confirmation on the first (1) requirement.
2nd requirement I achieved by making value as false in the below property.
com.snc.change_request.rl.change_task.attach.enable_copy
Regards,
Abhilasha G T