How to deactivate the OOB scriptinclude with the name ChangeUtilsSNC

Abhilasha G T
Tera Contributor

Hi Team, 

 

How to deactivate the ChangeUtilsSNC is an out-of-the-box (OOB) script include, and it is Read-Only.

 

Regards,

Abhilasha G T

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Abhilasha G T 

you can add fields to be copied using this property from old to new change

simply add that here

AnkurBawiskar_0-1742815919399.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Hi Ankur,

 

Thanks for the solution provided,

 

Can you guide me to achieve these below requirements, in the same concept. of Copy Change.

 

1. When a Change Request is copied, I want all manually made child Change Tasks to be copied over to the new Change (i.e. do not include Workflow Created Tasks, such as Change Assessment Tasks)

2. When a Change Request is copied, I do NOT want attachments on child Change Tasks to be copied over 

 

As i checked in change management property i didn't find option to achieve above 2 points.

 

Regards,

Abhilasha G T

@Abhilasha G T 

1st one is not driven by property.

for 2nd there is property for attachment

AnkurBawiskar_0-1742818603457.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

Thanks for the confirmation on the first (1) requirement.

2nd requirement I achieved by making value as false in the below property.

 com.snc.change_request.rl.change_task.attach.enable_copy

 

Regards,

Abhilasha G T