how to debug the notification

[hemantnh]

i have created on notification in the sysapproval_group table. it will trigger mail when ever the approvers are approved in the change. now the issue here is, i am getting the two more extra mail when the last cab group is approved. 

please let me know the best way to debug the issue

[Matt Taylor - G]

What is selected under the Who will receive tab?

[hemantnh]

Parent.Assignment group

i.e change Assignment group members 

[DirkRedeker]

Hi

I guess, that you will receive the newly configured mails, based on your new notifications.

The other notifications may be fired based on the record, the approvals are based on.

E.g. if your approvals run on the Service Request, the Service Request may also fire its own notification at some stage.

So for debugging, check what happens after the approvals have been answered.

* To which table do the approvals belong?

* On which workflow does they run?

* Are there other events fired depending on that situation, or are there other workflows, which may fire the notifications?

* Another thing to review are business rules on the tables, where the approvals are attached to. Are there some events / notifications configured?

* Last I can imagine, is another Scheduled Job running, which checks for certain Conditions and fires events and/or notifications

Just let me know, if that answered your question and mark my answer as correct and helpful, please.

BR

Dirk