Hi All, I would like to implement Agent activity Gamification to boost the Customer Experience. I would like to add point eg. First Time Resoluion, Template usage etc. I don't find a guide how to that. We tried somehow but it is not working in the sy...
Business Issue:When a user logs in to the SSP, they can see tickets that have been raised for their them as an individual and their Customer Account which is the desired behaviour and working as expected. They have the ability to report on and export...
I have a requirement like when I submit a form in ESC, once the request is approved by Manager,I need to send a notification to the requestor with 2 attachments( which should dynamically update field like data,requestor,location and manager )in the p...
Hi all, I have achieved major of my requirement, but kinda stuck in the last bit. So, the logic needed is if Mandatory fields are not filled, submit button should be disabled, not sure where I'm doing wrong, attaching the final code below to check. ...
Hi How to achieve the functionality when a user choose the Region as North Americaonly North America country should comeup in the Impacted country fieldguide me stepsBoth are from different tableRegion- Custom tableCountry - core_country tableThanks ...
Is there a possibility for agents to move cases from one case type to another? Example use case: 1. Customers can submit cases via email, but we give them one email address to do so for simplicity2. When email received by SN, it creates a case for hi...
Can we integrate an external url in virtual agent and fetch a value(like a score we get in postman when we GET a url) then use in my virtual agent as an variable ?
I'm not sure of the best forum to submit this, but I’d like to share some feedback and a licensing suggestion that could benefit both customers and ServiceNow. Feature Request:I'd love to see enhanced functionality for users added as watchers on tick...
Hi all In /esc portal user can search, display and manage incident or Service Request where he is the Requestor. How I can permit some other users can diplay Incident or SR not "owned" by him in ESC portal? Also, if a user who is not the requestor a...
How to integrate the external URL in virtual agent based upon the Score given by the URL based on the score the decision will be taken whether it will be redirected to payment gateway or live agent.
Hello,I am very new to ServiceNow so am still learning the basics of the configuration and setups. We have enabled Smart Assessments (SAE) in Yokohama but since the "results" of the Questionnaires doesn't update to the Work Order Task, Work Order or...
Here are my work notes field listed below.I would like it to be as follows
Hello,How create declarative action on incident record and where we want to show pop with two text area.
Hi,I want to hide the Reply, Reply All, and Forward buttons displayed on the email screen of CSM/FSM Configurable Workspace.What should I do?Thanks.
If state in provider incident is on Hold I want to update assignment group to software using transform in service Bridge.It is incident to incident mapping.Please help me with scripting in transforms
