We are currently being swamped with Incidents, so I want to set up Interactions so that Agents can create Interactions instead of always creating Incidents for every call. SO I expect that there will be a screen where the agent will create an Intera...
I have created reports and added them to the Dashboard.Previously, once I had saved the reports I could publish them on the sharing option. Now it only gives me the option to schedule, add to the dashboard.If I add to the dashboard without publishing...
Hello everyone,I am just adding the incident list under the my list section in csm/fsm configuration workspace how to remove this from my list and also i want block the entire incident list in csm/fsm configuration workspace, any one suggested me how...
We are currently facing a challenge with our territory planning in ServiceNow. In our setup, each territory contains multiple dispatcher groups for different types of trades. We are looking for a solution to automatically route work order tasks to th...
I have completed the course, and it says that I am eligible for a Voucher, but I cannot find it, can anyone help?
Hi, I am creating a case by exposing a catalog item to the CSM Portal.However when a case is created, assignment group and assigned to values are automatically populated. I have not set those values anywhere. Does anyone know how or where to check wh...
I have custom table for storing all the email communication.For inbound emails, sender email address is stored in sender field of the table,For Outbound emails, sender email address is stored in mailbox field.I want to populate the 'mailbox' field in...
Hi All,I was trying to follow guided set up for AI Search profile. When i am trying to publish AI search profile i am getting below error:NOW-AI_SEARCH-SEARCH_PROFILE_SYNC_ERROR: Additional information - Error code : 409, Response Body : {"code":409,...
Hello guys, Kind of new in Servicenow. I am trying to figure out how to share a case number to my colleagues besides the copy and paste functionality to make it easier? Is there a short way or faster way to do that?
This is my code - As an admin, while on playbook experience on Portal, I can see the addInfoMessage instantly, when needed. But as a constituent, non SNC Internal role, on portal the mesage does not show up instantly, it shows up when the window is ...
How to add more than 1 incident in CSM workplace ? Just like in the native view, where we can add a 'Incident' related list to associate multiple incident to a Case. Similarly how to acheive the same i,e adding multiple incident to a Case in a CSM wo...
I am taking the ‘ServiceNow Platform Implementation On Demand’ training.I am getting an error in setting up the LDAP server and cannot proceed.Please let me know how to resolve this issue.I am getting this error.
Hello Everyone,I have recently migrated data from Jira to ServiceNow, during which I calculated the resolution time in hours.Now, I need to perform manual SLA calculation for each case record. Specifically, I need to create a task_sla record for each...
Here is the problem I'm trying to solve. We use Twilio to dial out for bridge calls for incident management, integrated with ServiceNow. If someone joins via Teams, it's treated as it's own entity. So if they join a Teams chat/channel with a screen s...
Hello,Do you know how to put Special Handling Notes as an embedded list on Workspace? According to docs it is possible but how...? We already have it as a pop up and as a related list but we want to have it as embedded list on form instead of related...
