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Reports Publishing to dashboard

I have created reports and added them to the Dashboard.Previously, once I had saved the reports I could publish them on the sharing option. Now it only gives me the option to schedule, add to the dashboard.If I add to the dashboard without publishing...

ThokoK by Kilo Contributor
  • 358 Views
  • 1 replies
  • 0 helpfuls

Resolved! In CSM/FSM workspace how to remove incident list under mylist

Hello everyone,I am just adding the incident list under the my list section in csm/fsm configuration workspace how to remove this from my list and also i want block the entire incident list in csm/fsm configuration workspace, any one suggested me how...

Resolved! Voucher Badge

I have completed the course, and it says that I am eligible for a Voucher, but I cannot find it, can anyone help?

Populate field of a table to field

I have custom table for storing all the email communication.For inbound emails, sender email address is stored in sender field of the table,For Outbound emails, sender email address is stored in mailbox field.I want to populate the 'mailbox' field in...

SomyaSwaroC by Tera Contributor
  • 246 Views
  • 1 replies
  • 0 helpfuls

Unable to create AI search profile using guided setup

Hi All,I was trying to follow guided set up for AI Search profile. When i am trying to publish AI search profile i am getting below error:NOW-AI_SEARCH-SEARCH_PROFILE_SYNC_ERROR: Additional information - Error code : 409, Response Body : {"code":409,...

How to share a Case number with a coworker?

Hello guys, Kind of new in Servicenow. I am trying to figure out how to share a case number to my colleagues besides the copy and paste functionality to make it easier? Is there a short way or faster way to do that?

Omartinez1 by Tera Contributor
  • 323 Views
  • 3 replies
  • 0 helpfuls

How to add more than 1 incident in CSM workplace ?

How to add more than 1 incident in CSM workplace ? Just like in the native view, where we can add a 'Incident' related list to associate multiple incident to a Case. Similarly how to acheive the same i,e adding multiple incident to a Case in a CSM wo...

Abhijit Das by Tera Contributor
  • 316 Views
  • 1 replies
  • 0 helpfuls

SNPI - LDAP Server Setup Error

I am taking the ‘ServiceNow Platform Implementation On Demand’ training.I am getting an error in setting up the LDAP server and cannot proceed.Please let me know how to resolve this issue.I am getting this error. 

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nileshbhaga by Tera Contributor
  • 497 Views
  • 4 replies
  • 0 helpfuls

Special Handling Notes as an embedded list on Workspace?

Hello,Do you know how to put Special Handling Notes as an embedded list on Workspace? According to docs it is possible but how...? We already have it as a pop up and as a related list but we want to have it as embedded list on form instead of related...

_Damian by Tera Contributor
  • 1090 Views
  • 2 replies
  • 3 helpfuls

Resolved! How to trigger notifications to Agent Workspace?

Hello all,   I could do my bit, but I am not able to find where I could post the Body of the notification.   Provider > Notification   I had referenced the event I created here and defined the Content on the related list, but not sure where to add th...