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TMF Customer order creation payload is throwing the error

I am trying to create the customer order record from postman by sending the payload. But it is throwing the error like below. I want to know how to fix this issue. {    "code": 21,    "reason": "Invalid payload: Request body missing",    "message": "...

Resolved! Email field not copying from Interaction to Case

When creating a case from an interaction I need to copy the email address to the case but it is not copying.  Here is the code for the UI Action:current.update(); var newRecord = new GlideRecord("sn_customerservice_chat"); newRecord.initialize(); ...

ronyates by Tera Guru
  • 405 Views
  • 2 replies
  • 0 helpfuls

Localization Issue in Notifications Based on Account Language/Region

Hi everyone,I’m facing an issue where the resolution code in my notifications is not being displayed in the correct language. I have resolution codes in multiple languages, and these are based on the Account’s preferred language or Region.Here’s the ...

Gopal14 by Tera Contributor
  • 544 Views
  • 7 replies
  • 0 helpfuls

filter component ui builder

HI Team,I have a requirement that i added a filter component in workspace and selected the date filter type and selected the date ranges. now, here i have selected the three date ranges. but i need to arrange the order and correct the spellings like ...

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How to Configure auto-refresh for a list

Can someone help me on where we can configure auto-refresh for a listThe requirement is whenever someone creates a new case, it should automatically appear in the list view without manually refreshing the screen. Thanks in Advance

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sriram 1 by Tera Contributor
  • 634 Views
  • 4 replies
  • 0 helpfuls

csm portal for contacts

i have created a contact for an account with proper role when I'm trying to raise a case through csm portal I'm unable to see the product when i mentioning the asset and it is showing only software related assets but coming to hardware it is not at a...

ashwitham by Tera Contributor
  • 638 Views
  • 4 replies
  • 0 helpfuls

Resolved! Calculation of duration based on assignment group for CSM cases

Hi all,   As the name suggests, we'd like to report on how long a ticket is assigned to individual assignment groups before it is moved on.  For incidents, there is an incident_metric table as per (https://support.servicenow.com/kb?id=kb_article_view...

Joyi by Tera Contributor
  • 401 Views
  • 3 replies
  • 1 helpfuls

Jira Servicenow Integration , Bulk Import

Hello everyone,I'm currently working on a bulk migration from Jira to ServiceNow.While I'm able to fetch the data successfully, I'm encountering an issue with the comments.For each Jira issue, I’ve created a separate subflow where I pass the Issue ID...

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mdshahvez11 by Tera Contributor
  • 603 Views
  • 10 replies
  • 0 helpfuls

Jira Integration with ServiceNow – Bulk Data Import Approach

Hello Everyone,I'm working on integrating the Jira platform with ServiceNow to fetch all data related to a particular project.I've explored the Jira Spoke, but it appears the triggers are primarily event-based — such as when a record is inserted or u...

mdshahvez11 by Tera Contributor
  • 491 Views
  • 3 replies
  • 0 helpfuls

Resolved! Agent Workspace 101 - The Basics?

Hi folks, I've been asked to learn about Agent Workspace, more so from a user perspective, what can it be used for, what can it do, I guess the basics really in terms of what customisation the average user will have and be able to setup and then what...

Adam1978 by Tera Contributor
  • 731 Views
  • 3 replies
  • 1 helpfuls