Hi,
I'm configuring mail notification, which is sent from CSM configurable workspace, when agent posts comment to case.
I'm configuring OOB email template related to this: "case.commented.for.consumer", also OOB notification related to this: "commented for consumer".
Otherwise this notification starts to look nice and clean without any OOB-content, but for some reason there is still those "Unsubscribe" & "Notification Preferences" -hyperlinks in mail footer, as we can see.
So my question is: How to hide these hyperlinks from mail notification footer? They are not needed. Should I do it with mail script or is there no-script option for this?
Best,
Miikka Martikainen
Hi @Miikka_M
Click the (i) next to Unsubcribe and Preference and in the advanced layout script, remove:
just the notif_unsub part and the |
Otherwise, you can copy that whole thing, make a new one, rename it to preferences, and then use that as your new layout instead of editing this one.
Please mark this helpful and solution.
Note : Original post : https://www.servicenow.com/community/itsm-forum/how-would-i-remove-quot-unsubscribe-quot-link-from-n...
Hi @Miikka_M
Click the (i) next to Unsubcribe and Preference and in the advanced layout script, remove:
just the notif_unsub part and the |
Otherwise, you can copy that whole thing, make a new one, rename it to preferences, and then use that as your new layout instead of editing this one.
Please mark this helpful and solution.
Note : Original post : https://www.servicenow.com/community/itsm-forum/how-would-i-remove-quot-unsubscribe-quot-link-from-n...
