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‎06-22-2018 06:31 AM
Hi,
I'm editing OOTB notification sent to caller when the incident is closed. I need to remove "Unsubscribe" link from the template. However, "Notification Preference" link should remain?
How do I accomplish this?
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‎06-22-2018 06:45 AM
Hi,
Sure. You can do this 1 of 2 ways, but the easiest would be to open that layout, click the (i) next to Unsubcribe and Preference and in the advanced layout script, remove:
just the notif_unsub part and the |
Otherwise, you can copy that whole thing, make a new one, rename it to preferences, and then use that as your new layout instead of editing this one.
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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‎06-22-2018 06:33 AM
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‎06-22-2018 06:40 AM
Hi Allen,
Thanks for your response.
If I remove that, "Preferences" link also gets removed. I want "Preferences" link to stay on, but "Unsubscribe" link to be removed.
Is there any ways to accomplish?

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‎06-22-2018 06:45 AM
Hi,
Sure. You can do this 1 of 2 ways, but the easiest would be to open that layout, click the (i) next to Unsubcribe and Preference and in the advanced layout script, remove:
just the notif_unsub part and the |
Otherwise, you can copy that whole thing, make a new one, rename it to preferences, and then use that as your new layout instead of editing this one.
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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‎06-22-2018 06:40 AM