Hellowhen case is created in csm portal it will show time like 1dayago 3daysago like that but i need it show as date and time format like example (2024-01-08 10:16:05 PM ). If anyone have idea about this please share me the answer ASAP.Note :- i have...
Hi All, I am trying to achieve a multi branding portal depending upon the company of the user. I did come across this article where the style sheets are to be modified. https://www.servicenow.com/community/developer-articles/multi-branding-service-po...
Hi Folks, I have to enable out of box notification related to communities(community portal). I have checked some of the notifications by commenting on post, creating an event, marking content as Helpful but in the recipients but it is sending to no...
On Case record, we can attach attachments. But it should not be duplicate. If name is same & file type is same then attachment should not be attach to the record. It should show error message. Thanks in advance,Pooja Devkar
Hello Community!I have created one quick message, I want to update the subject when we select quick message, Here Test is the quick messagePlease help!
Hi all, for new hires, we use an order guide to collect their name, title, and equipment requested. The equipment requested is separate catalog items for a laptop, mouse, etc. We've been using this method for about a year and now want to report on th...
Hi, Is there any support for the mentioning feature, even a solid and stable custom from community, that allows tagging in the portal?
Hello, Client got duplicates of subcategory options. Unfortunately, cases were created using subcategories. Is it possible to find which subcategory is used in the cases? I found the count (555) but unable to find which one and how many times are us...
Is it possible with standatf reporting (not PA) to create the following report? - the average time it takes to first update a Case that a customer logs? Need average time over the past month, 3 months and 6 months.
I need outbound emails to customers to be sent from the support@examplecompanyname.com email address rather than individual agents' personal emails. When the agent composes and sends an outbound email to the customer, the email is sent from support@...
i'm using a transform map to create some new records all of them get a unique number after creation as expected but my concern is if i move these records via xml to prod and suppose there already exist a record with same number so it will clash how t...
Hello! I am trying to add a field called 'Category' to the csm portal - Cases list. I checked the native UI and found 'csp' view to be same as what i see on the portal list view. However, after adding the field on the 'csp' view it is not being refle...
Hi All, Actually we have three reference fields(Officer, Specialist officer, Gb Officer), so here whenever case created these are empty and we assigned one officer, now the requirement was like1) if for example when case created three are empty so w...
Hi, I have 2 similar reports on same table, same sharing group, same dashboard. One is showing another is not. Please suggest.
Hello, Can someone help me with the step by step guide to configure Service Bridge Provider - Consumer connection with the roles for both? Since I do not have clear idea about it I am unable to make connections between two instances. Thanks
