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Forum Posts

Customer receives Order guide 404 error from CSM

The OOTB behavior for CSM is that when a customer raises a  request via a Order guide they receive a 404 error as the result of submitting the request is they are directed to sc_request, but as customers do not have the rights to view these they rece...

Richard48 by Tera Contributor
  • 585 Views
  • 3 replies
  • 0 helpfuls

Resolved! Unable to set value of custom field on customer_contact form.

I have a custom field on sys_user table to check a box to denote if the contact is a VIP.  This displays on the customer_contact form: Dictionary Info: customer_contact.vipTable: sys_userField: vip When I check the vip box on the customer_contact for...

paulc1974 by Tera Expert
  • 556 Views
  • 2 replies
  • 0 helpfuls

How to make the watchlist display

I would like to know how to make the Watch List show on the catalog tasks display.  I have used all the options as empty, not empty dynamic, etc and none of them will show the watchlist.  I am responsible for updating the RITMs for three people on my...

Virtual agent study materials

Hi Team,Can Someone give me virtual agent study materials learning from scratch to an advance level.Udemy,youtube or documentation links will be helpful.

Roshini by Giga Guru
  • 296 Views
  • 2 replies
  • 0 helpfuls

Sailpoint connector workflow timer issue

We have integrated a SailPoint plugin into ServiceNow. The manage access wizard has been created in the portal . There are roles and entitlements, and we have created requests for entitlements.RITM was created and we approved all levels, stages shoul...

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