How to display variables in case task?

Siva49 · ‎04-27-2021

We have record producers which create Case and we are displaying the Variables in case form(using variable editor). When we create a task for the case, we need to display the same variables in the case task. Is there any way to do it?

Thanks,

Siva

Siva49 · ‎04-27-2021

Found the solution in the below thread.

https://community.servicenow.com/community?id=community_article&sys_id=6117ad69db45e810a08a1ea668961...

Steps:

1.Create a UI Macro in Global Scope.

2.Create a UI Formatter for sn_customerservice_task table in customer service scope. Use the above created macro name in Formatter field.

3. Go to Case Task and add the UI Formatter from step 2 in the section of the form you want.

View solution in original post

Prasad Pagar · ‎04-27-2021

Hi Siva,

If you want to show filled variables user submitted while raising case then please add below related list on case form layout. Screenshot is example for SC_TASK table.

Please mark my answer correct/helpful if applicable.

Thank you
Prasad

Prasad Pagar · ‎04-27-2021

Also you can add variable editor.

Siva49 · ‎04-27-2021

Hi Prasad,

Thank you for the response. The variables are on case and we need to display them in the case task.

Regards,

Siva

Prasad Pagar · ‎04-27-2021

Hello Siva,

For which modules case task you are referring to? For e.g HR/Problem/Incident/Catlalog task?

For any module this is standard procedure to add variables if applicable.

Thank you
Prasad