How to enable employee centre search box to show the incident/request result

[Resourc]

Hi can any one guide me the steps to configure the employee centre search box 
when ever I search Incident/RITM number not able to find the data

Thanks in advance

[GlideFather]

@Chavan AP it seems that you shared your own PDI, in that case you need to give access to it or to tell @Resourc to change the URL matching their PDI.

Or what was the ambition of sharing the two links? @Chavan AP 

@Resourc please, can you explain your requirement?

it’s not expected to search for INC nor RITMs there because end users who are primarily using the portal (or esc) will access their own records from a widget and they are not supposed to see records for someone else, why would they?

[Resourc]

Hey @GlideFather 
Thanks for the clarification 
yes end users when they search their request number or RITM,
that should be viewd only belongs to them
for ex: I have RITM raised I should do global search and check in employee portal this is requirment

[GlideFather]

Hi @Resourc 

for that you use the OOTB widget:

If you want to adjust it, copy it and make the changes. But for what you described, this is sufficient as it displays INC and RITM but ONLY relevant to the logged in user - so they see only incidents and requests where they are callers, requested by or requested for (when requested on their behalf by somebody else).

You can filter active and inactive (eventually open x closed) records and if there are too many you use the search field above the list.

The main search field is configured for different purposes.

Let me know if this answers your question

[GlideFather]

So the search is done here:

[Resourc]

@Thanks for you solution yes  its OOB behaviour