How to hide playbook tab in workspace if the trigger conditions changed to false ?

abdashraf
Tera Contributor

I want to hide the playbook tab in workspace if the trigger conditions changed.

 

For example: the playbook triggers when the customer ticker is assigned to a specific assignment group, I want the playbook tab to be hidden if the assignment group changed at any level of processing the ticket.

3 REPLIES 3

Naveen20
ServiceNow Employee

There is an OOTB metric definition for incident and when assignment group changes it creates a record in metric_instance_list 
You may leverage something similar for your table

Vinoth Murugan
Tera Contributor

Are you able to manage solution for this, could you please share

satyasubraV3614
Tera Expert

You can try configuring the condition in the Playbook Tab Component of the cloned Default Record Page within UI Builder.

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