How to implement create knowledge Ui action for a custom table which is extending case table

[Pranays45825922]

How to implement a create knowledge OOTB Ui action for a custom table that extends the case table, also as of now the create knowledge Ui action is also not visible on the case form. How can I activate that on the case and custom table. 

I have activated the system property sn_customerservice.enable_knowlege_kcs as true, but have not yet activated the creation of knowledge.

[Ankur Bawiskar · Accepted solution]

@Pranays45825922 

did you check this and everything is configured as per below links?

Enable creating an article from a customer service case 
Create a knowledge article from a case 

Do you have KCS Article template which is Active?

On case also you are not able to see that button in workspace?

If it's visible on Case then it should be see on it's child table as well.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pranays45825922]

Now it is working for the case. How can I apply the same for the case task?

[Ankur Bawiskar]

@Pranays45825922 

see if it's supported or not i.e. in terms of UI action.

You might have to check the Form actions etc for workspace.