How to import a Word file into an existing article to update the same? I don´t want to import and create a new article.

PAWAN KHATAWANE
Tera Contributor

‎07-26-2022 04:28 AM

How to import a Word file into an existing article to update the same? I don´t want to import and create a new article. 

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7 REPLIES 7

Community Alums
Not applicable

‎07-26-2022 04:55 AM

Hi @PAWAN KHATAWANE ,

Unfortunately, at the moment we only have the functionality to import a Word document to create a KB Article not updating it.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

 

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Community Alums
Not applicable
In response to Community Alums

‎07-30-2022 11:34 PM

Hi @PAWAN KHATAWANE ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

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Andrea Elms
Kilo Guru

‎07-28-2022 07:36 AM

Hi,

Did not try it yet but if you open an existing article under related Links there is upload new version and you can drag and drop  DOC or DOX files there.

Hope it helps 🙂

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PAWAN KHATAWANE
Tera Contributor
In response to Andrea Elms

‎08-02-2022 04:51 AM

It worked Andrea!! Fantastic. Thanks a lot. @Sandeep Dutta thanks to you too. However, this is a workaround, mate. Cheers!!

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