Convert PDF, word, Kb articles to base64 in service now
Need help in Converting PDF, word or Kb articles to base64 in service now programatically which can be used for storing in vector database
Forum Posts
CSM/ FSM Workspace - Customize Contextual Sidebar
Hi I'm using CSM/ FSM Workspace and using UI Builder to do some customization in the default record page i have some pages in the contextual sidebar page such as RecordInformation, AI Responder, Customer Search, Attachment and more.... when I'm enter...
Work start and work end button in Workspace for Time worked field
Hi All, Can anyone help me with "Work start" and "Work End" button configuration with respect to "Time worked" field that will be used to track the time taken by the Agent. Thanks in Advance. Regards,Maria
Resolved! Restrict user to fill 2 Decimal value in the Field on the Incident Form.
Hello Everyone, I need help on 2 issues. 1: Restrict user to fill only 2 Decimal values on a field on the INC form. Ex: 12.34I have used a decimal Type field, but this works only when i save the record, but i want the system to restrict the user befo...
IndexOF is not working in Flow Designer
HI Team, I am getting below error while returning value in Flow Designer. Below is the code: I am getting below error: Cannot find function indexOf in object .,Detail: Cannot find function indexOf in object
Resolved! CSM Case list in portal
I Have to remove some fields in the case list present in CSM portal.. how can i do it?
How to redirect user to New Record after form is submitted using Business Rule or Client Script
HI Team, I have a requirement wherein once a record is saved on a form I need to route the user to the New record creation form. I need to achieve this using BR or Client Script?
Resolved! Is "Complaint Management" is a separate Module ? Or part of CSM
Hello Is "Complaint Management" is part of Financial Service Operations (FSO) with CSM Professional Suite OR separate module?Trying to find some training on now learning but not able to find any..Can you please through some insights and links for lea...
Leveraging OOB Account Number field and map it to Source CRM
As per the OOB behavior for Number field in Account object, it gets generated as ServiceNow generated sequence value. The business aim is to use this field to capture the Account Number from the Source CRM system as we are a consumer system of Accoun...
Resolved! What is difference between Responsibility and Role and groups?
In CSM responsibilities look similar to Groups (i may be wrong) ... what is exact differences?Can't we use groups instead of responsibilities?
FSO Deposit Operations - Not able to use personas
Hi, I'm working on FSO Deposit Operations. If I want to create a deposit service case and if I a'm assigning to a user and give him a role , I'm not able to see the record and not able to approve the case by impersonation. Is there any way to resolve...
IndexOF is giving error in Flow Designer
Hi All, Below code is written in Flow Designervar single=fd_data.trigger.current.u_responsibility.toString();//Single Sys_idvar arrValues = fd_data._3__for_each.item.u_authority_role; //Multiple Sys_ids comma Separatedif(arrValues.indexOf(single)==-1...
Parent to child update
I have created one parent case with two child cases. In two child cases i have put one child case state in awaiting info . After I have put parent in awaiting info .Whenever I update the patent that update reflect to the independent child also.I need...
Store PDF anywhere in snow and use it in work order table using UI Action
I have a requirement - I have a PDF file that I need to store in somewhere in servicenow and In the work order (wm_order) form I have to create a related link to download that PDF based on condition that work order type should be DSS then only the li...
Resolved! Splice method not working in Flow Designer
Below code is written in Updating Responsibilities field of type List in Flow Designer:var delvalue=fd_data.trigger.current.u_responsibility;// Single sys_idgs.info('Value to be deleted:'+delvalue);var existvalue=fd_data._6__for_each.item.u_authority...
