How to make comments mandatory based on the knowledge article rating on portal.

[Pranays45825922]

I need to enforce a validation on the Service Portal so that when a user submits a knowledge article rating below 3 stars, the comments field becomes mandatory before the feedback can be submitted.

[Ankur Bawiskar · Accepted solution]

@Pranays45825922 

you will have to clone the OOTB widget and then make the changes.

this link has approach, see if that works for you

How can i make mandatory the rating to Knowledge articles while submission feedack 

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[Ankur Bawiskar]

@Pranays45825922 

Hope you are doing good.

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