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‎09-10-2025 01:15 AM
I need to enforce a validation on the Service Portal so that when a user submits a knowledge article rating below 3 stars, the comments field becomes mandatory before the feedback can be submitted.
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‎09-10-2025 01:35 AM
you will have to clone the OOTB widget and then make the changes.
this link has approach, see if that works for you
How can i make mandatory the rating to Knowledge articles while submission feedack
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-10-2025 01:35 AM
you will have to clone the OOTB widget and then make the changes.
this link has approach, see if that works for you
How can i make mandatory the rating to Knowledge articles while submission feedack
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-10-2025 09:35 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader