How to make comments mandatory based on the knowledge article rating on portal.

Pranays45825922
Tera Contributor

I need to enforce a validation on the Service Portal so that when a user submits a knowledge article rating below 3 stars, the comments field becomes mandatory before the feedback can be submitted.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Pranays45825922 

you will have to clone the OOTB widget and then make the changes.

this link has approach, see if that works for you

How can i make mandatory the rating to Knowledge articles while submission feedack 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Pranays45825922 

you will have to clone the OOTB widget and then make the changes.

this link has approach, see if that works for you

How can i make mandatory the rating to Knowledge articles while submission feedack 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Pranays45825922 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader