How to make Complaint Case Read only after Close

[kkcommunity]

Hello,

Use Case : User should not be able to edit Complaint Case once it is closed

Solution : If we create table level ACL on Complaint Case table, fields which are inherited from parent table (case) are still editable. So to avoid that we need to create 10+ field level ACLs on Complaint Case table.

Question : Is there any alternate approach for this instead of creating many field level ACLs (10+)

[Community Alums]

Hi @kkcommunity ,

You can work with UI policy rather than ACL in this case.

Create UI policy like OOTB UI policy on incident form.

see the below image:

[kkcommunity]

Thank you for the feedback...we tried this option but some how it is not working in model windows(CSM/FSM workspace) as shown in screenshot