CTI / OpenFrame integration in AgentWorkspace

MilaA
Tera Contributor

‎01-23-2025 10:12 AM

I have an embedded widget, which uses OpenFrame as the hosting real estate. When I check the "Enable collapsed view" setting, the "Maximize/minimize" button appears at the top right of the OpenFrame window. However, when I click on it, nothing happens - i.e. the widget stays at it's full size - despite the OpenFrame documentation stating that "Click the + / – buttons in the OpenFrame window header (if Enable collapsed view is set to True in the OpenFrame configuration). Note: When collapsed, agents can still access call control actions."

 

I am wondering: 

 

1. Does anybody have an example of what the minimized/collapsed view with the call control actions looks like?

 

2. I assume my CTI provider has to configure the embedded iframe to abide by the "Maximize/minimize" button - Am I correct? If so, is there any developer resources explaining the behavior of the button?

 

 

 

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hdadmin11
Tera Contributor

‎01-26-2025 05:02 AM

I believe your assumption is correct for 2. I'm not aware of your widget's solutions stack, but normally, one should be able to receive the following events:

 

{"eventName":"openframe_expand","type":"NOW.PostMessage"}
{"eventName":"openframe_collapse","type":"NOW.PostMessage"}

 

allowing for customization of the OpenFrame window by calling various APIs, e.g., openFrameAPI.setHeight(100), etc.

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