How to make the watchlist display
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09-20-2022 12:07 PM
I would like to know how to make the Watch List show on the catalog tasks display. I have used all the options as empty, not empty dynamic, etc and none of them will show the watchlist. I am responsible for updating the RITMs for three people on my team. It is silly to have to check 50+ tickets a day when a simple query through the application would suffice.
Thank you
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Customer Service Management

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09-20-2022 11:16 PM
Hi WIlma yarnal,
Use Parent.Parent.Watch List from the list layout. It will allow you to add users.
Refer to this thread :REQ RITM parent relationship
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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08-21-2024 10:17 AM
The Watch List variable applies to all Task objects, so looking for someone one a Task watchlist will call up any related tickets.