Virtual agent study materials

Roshini
Giga Guru

Hi Team,
Can Someone give me virtual agent study materials learning from scratch to an advance level.
Udemy,youtube or documentation links will be helpful.

2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

@Roshini Instead of relying on any third party course, you should consider enrolling for the courses available on the official Now learning portal.

 

Here are the links to those courses.

 

https://nowlearning.servicenow.com/lxp/en/now-platform/virtual-agent-implementation-tokyo?id=learnin...

 

https://nowlearning.servicenow.com/lxp/en/now-platform/virtual-agent-fundamentals?id=learning_course...

 

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/conce...

 

Hope this helps.

Victor Chen shows how to build Virtual Agent greetings. We dive into our conversation flow exercise and answer questions at the end. Timestamps: Intro and announcements: 0:00 Exercise: 2:23 We are live every other Tuesday at 8:30 A.M. Pacific. Check out the Virtual Agent Academy page to register ...

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

There's a nice Now Learning course, with Micro cert attached. Defintely go for that one.

 

And ofcourse...

https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb24399619fb

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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