How to populate realated Location field as per the selected account on case form?

[aakankshapl]

Hello,
On the csm case form there are 2 fields named as account (customer_account) and location (cmn_location) both fields are reference fields. So basically want to populate the location which is related to that account. Please help me into that..

[Amit Pandey]

Hi @aakankshapl 

I think you will have to make a reference on cmn_location with customer_account table. So as soon as you will fill the account value on case form, location will be populated automatically. 

Please try once.

Regards,

Amit

[aakankshapl]

Hi @Amit Pandey
 
Thank you for you suggestion.

[aakankshapl]

Hello Everyone,
I got the solution to problem.

So on my case form 2 fields Account and Location and both field are reference to customer_account and cmn_location. basically I wanted to populate the location when I select any account in account field, that location should be related to them. So I locate the common relationship between these 2  tables that was Company ID. 
For that I created a script include and call that script include in location field reference qualifier. Below is the code of scipt include:

var LocationFilter = Class.create();
LocationFilter.prototype = {
    initialize: function() {
    },

	refqualassignedto: function(account) {
    //var accountName = 'Puma'; //this.getParameter('account'); // your assignment group variable name
    var location = [];
    if (account != '') {
        var grAcc = new GlideRecord('customer_account');
        grAcc.addQuery('sys_id', account);
        grAcc.query();
        if (grAcc.next()) {
            var grLoc = new GlideRecord('cmn_location');
            grLoc.addQuery('company.u_company_id', grAcc.u_company_id);
            grLoc.query();
			gs.info('test1'+ grLoc.getRowCount());
            while (grLoc.next()) {
                location.push(grLoc.getUniqueValue());
            }
        }

        return 'sys_idIN' + location;
    } 

},

    type: 'LocationFilter',
};

And call the below script include in location fields reference qualifier:
javascript:new global.LocationFilter().refqualassignedto(current.account);

[Amit Pandey]

@Bingo @aakankshapl 😇

You found a solution to your own problem and shared it here to help others who might face the same issue in the future. Nice gesture! Keep it up.

Regards,

Amit

[aakankshapl]

Thank You @Amit Pandey 😊